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Unable to use new OneDrive sync on iOS


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Hi there,

I have recently updated all of my Enpass versions to 6.4. My Windows device and my two Android devices are working fine, syncing and reading data from the OneDrive Apps > Enpass folder. I actually started a completely fresh sync after the latest updates since I was having problems getting all devices to talk to the same backup. However, despite also installing version 6.4 on iOS (iPhone 11 Pro), I cannot get the sync to work. I keep on getting the message that there is no backup on OneDrive...except there is...and it’s working fine on all devices except my iPhone. 

Could you please assist? This is fairly urgent. 

Best regards,

Dejan H.

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Hi @dejanh,

We are sorry for the inconvenience caused to you.

Please note that Enpass ver 6.4 has a few changes w.r.t implementation of OneDrive sync because we have introduced support for OneDrive for Business. If you're experiencing issues with One-Drive sync, please update Enpass to the latest version on all the devices and disconnect the sync. After disconnecting, set up sync on all the devices with the same OneDrive account, and the data will sync as before. If you have any issues, please follow the help article here.


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