Jump to content
Enpass Discussion Forum

Unable to use new OneDrive sync on iOS


dejanh

Recommended Posts

Hi there,

I have recently updated all of my Enpass versions to 6.4. My Windows device and my two Android devices are working fine, syncing and reading data from the OneDrive Apps > Enpass folder. I actually started a completely fresh sync after the latest updates since I was having problems getting all devices to talk to the same backup. However, despite also installing version 6.4 on iOS (iPhone 11 Pro), I cannot get the sync to work. I keep on getting the message that there is no backup on OneDrive...except there is...and it’s working fine on all devices except my iPhone. 
 

Could you please assist? This is fairly urgent. 
 

Best regards,

Dejan H.

Link to comment
Share on other sites

Hi @dejanh,

We are sorry for the inconvenience caused to you.

Please note that Enpass ver 6.4 has a few changes w.r.t implementation of OneDrive sync because we have introduced support for OneDrive for Business. If you're experiencing issues with One-Drive sync, please update Enpass to the latest version on all the devices and disconnect the sync. After disconnecting, set up sync on all the devices with the same OneDrive account, and the data will sync as before. If you have any issues, please follow the help article here.

Thanks!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...