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kevin.purcell

Bug with cloud sync (OneDrive)

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On my main PC I am running Windows 10 (RTM) with Enpass 5.2.0 and, occasionally, I notice that the OneDrive sync seems to just stop working and when I go to check it is constantly synchronizing. If I disconnect the OneDrive sync and delete the Enpass folder from my OneDrive I am able to get the sync to work again normally.

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I'm having the same problem with ownCloud.

Disconnecting from the account crashes Enpass but then re-conecting again seems to fix it for a day or so but it's a PITA

Edited by SchattenMann

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Hi @SchattenMann
Thanks for reporting the issue. Please provide some more details as follows:

  • On which device (Along with OS version) are you using Enpass?
  • Which Enpass version are you using?
  • Have you tried any other cloud as well?
  • Any Antivirus/Firewall/third party network security or Proxy are you using?

Please also message the details of a demo account on your ownCloud (This is a must).

We will get back to you after investigating it further.

Thanks!

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Hi Anshu,

At the moment I have 2 x Win 10 PC and 2 x Iphone 5s/6 with iOS 9.

Enpass Windows Version 5.2.0

No I haven't tried any other cloud as I want to keep the Synch "in-house". I've been using ownCloud for a couple of years now and never had any issues, plus Enpass iOS don't seem to have any issues when syncing.

No Antivirus/firewall that could be messing with Enpass

I'll create and email you a demo account, thanks!

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8 hours ago, SchattenMann said:

Hi Anshu,

At the moment I have 2 x Win 10 PC and 2 x Iphone 5s/6 with iOS 9.

Enpass Windows Version 5.2.0

No I haven't tried any other cloud as I want to keep the Synch "in-house". I've been using ownCloud for a couple of years now and never had any issues, plus Enpass iOS don't seem to have any issues when syncing.

No Antivirus/firewall that could be messing with Enpass

I'll create and email you a demo account, thanks!

Which version of Owncloud are you using? I use also ownlcoud and the sync works perfectly :D

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Hi @Anshu kumar

That's great, thanks for letting me know!

Any ETA when the new update will be released? If i enter the beta program would it seed things up?

At the moment the only thing stopping me from buying the iOS version is this so would love to move ahead as quickly as possible!

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Hi @SchattenMann,

every update (version) will be tested first. The testing version are the beta version. If you want the bug fix as soon as possible then entering in the beta program, will speed it up.

But be aware that beta version can have other bugs.

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21 hours ago, SchattenMann said:

oh the perils of using a Beta version, it can fix one thing and crash two others ¬¬

Normally not, but beta version are for testing to find bugs before releasing it.

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