kevin.purcell Posted May 25, 2016 Report Share Posted May 25, 2016 On my main PC I am running Windows 10 (RTM) with Enpass 5.2.0 and, occasionally, I notice that the OneDrive sync seems to just stop working and when I go to check it is constantly synchronizing. If I disconnect the OneDrive sync and delete the Enpass folder from my OneDrive I am able to get the sync to work again normally. Link to comment Share on other sites More sharing options...
Anshu kumar Posted May 26, 2016 Report Share Posted May 26, 2016 Hi @kevin.purcell Thanks for reporting the issue. We will investigate the issue and try to fix asap. Till then we request you to please bear and cooperate with us. Link to comment Share on other sites More sharing options...
SchattenMann Posted May 26, 2016 Report Share Posted May 26, 2016 (edited) I'm having the same problem with ownCloud. Disconnecting from the account crashes Enpass but then re-conecting again seems to fix it for a day or so but it's a PITA Edited May 26, 2016 by SchattenMann Link to comment Share on other sites More sharing options...
Anshu kumar Posted May 27, 2016 Report Share Posted May 27, 2016 Hi @SchattenMann Thanks for reporting the issue. Please provide some more details as follows: On which device (Along with OS version) are you using Enpass? Which Enpass version are you using? Have you tried any other cloud as well? Any Antivirus/Firewall/third party network security or Proxy are you using? Please also message the details of a demo account on your ownCloud (This is a must). We will get back to you after investigating it further. Thanks! Link to comment Share on other sites More sharing options...
SchattenMann Posted May 27, 2016 Report Share Posted May 27, 2016 Hi Anshu, At the moment I have 2 x Win 10 PC and 2 x Iphone 5s/6 with iOS 9. Enpass Windows Version 5.2.0 No I haven't tried any other cloud as I want to keep the Synch "in-house". I've been using ownCloud for a couple of years now and never had any issues, plus Enpass iOS don't seem to have any issues when syncing. No Antivirus/firewall that could be messing with Enpass I'll create and email you a demo account, thanks! Link to comment Share on other sites More sharing options...
edenhaus Posted May 27, 2016 Report Share Posted May 27, 2016 8 hours ago, SchattenMann said: Hi Anshu, At the moment I have 2 x Win 10 PC and 2 x Iphone 5s/6 with iOS 9. Enpass Windows Version 5.2.0 No I haven't tried any other cloud as I want to keep the Synch "in-house". I've been using ownCloud for a couple of years now and never had any issues, plus Enpass iOS don't seem to have any issues when syncing. No Antivirus/firewall that could be messing with Enpass I'll create and email you a demo account, thanks! Which version of Owncloud are you using? I use also ownlcoud and the sync works perfectly Link to comment Share on other sites More sharing options...
SchattenMann Posted May 27, 2016 Report Share Posted May 27, 2016 I was using 8.x and I upgrade to 9.x to see if it makes a difference Link to comment Share on other sites More sharing options...
edenhaus Posted May 28, 2016 Report Share Posted May 28, 2016 I'm using 9.0.2 and have no problems. Link to comment Share on other sites More sharing options...
SchattenMann Posted June 1, 2016 Report Share Posted June 1, 2016 this just happened again unfortunately @Anshu kumar Is there any debug log I can look at? I'm tempted to say this has something to do with PC being suspended instead or shut down... Link to comment Share on other sites More sharing options...
Anshu kumar Posted June 2, 2016 Report Share Posted June 2, 2016 Hi @SchattenMann We found the problem and will fix the issue in the next update. Till then we request you to please bear and cooperate with us. Thanks for reporting this ! Link to comment Share on other sites More sharing options...
SchattenMann Posted June 2, 2016 Report Share Posted June 2, 2016 Hi @Anshu kumar That's great, thanks for letting me know! Any ETA when the new update will be released? If i enter the beta program would it seed things up? At the moment the only thing stopping me from buying the iOS version is this so would love to move ahead as quickly as possible! Link to comment Share on other sites More sharing options...
edenhaus Posted June 2, 2016 Report Share Posted June 2, 2016 Hi @SchattenMann, every update (version) will be tested first. The testing version are the beta version. If you want the bug fix as soon as possible then entering in the beta program, will speed it up. But be aware that beta version can have other bugs. Link to comment Share on other sites More sharing options...
SchattenMann Posted June 2, 2016 Report Share Posted June 2, 2016 oh the perils of using a Beta version, it can fix one thing and crash two others Link to comment Share on other sites More sharing options...
edenhaus Posted June 3, 2016 Report Share Posted June 3, 2016 21 hours ago, SchattenMann said: oh the perils of using a Beta version, it can fix one thing and crash two others Normally not, but beta version are for testing to find bugs before releasing it. Link to comment Share on other sites More sharing options...
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