Sync Error 1208413 One Drive

[phurd99]

[Garima Singh]

Hi @phurd99,

We are sorry for the inconvenience caused to you.

Please try disconnecting the sync from all the devices and reconnecting it again. 

If the problem persists, please share the following details so that we can investigate where the problem could be.

• On which devices and OS versions (mention all) are you using Enpass?
• Which Enpass version are you using on each device?
• Total no of items and attachments.
• Verify If there is space available on the One-Drive account?
• Does the Date and Time setting set to automatic on all devices?
• Does the last synced time get updated on the sync page?

Thanks!

[phurd99]

What I have done so far.   Removed sync and enabled.   Deleted sync files on One Driver, and synced again.
Same issue across all devices.   Works on cloud sync.  This just started within the last month or so.

On which devices and OS versions (mention all) are you using Enpass?
    Using on Mac Pro 10.15.3, Mac Pro Notebook10.15.3, ipad pro and iphone 11 13.3.1, Windows 10.  All have the same issue.

Which Enpass version are you using on each device?
iPad and iphone 6.4.1 (445), On Mac 6.4.0 (632)

Total no of items and attachments.
    838 items.  9 Attachments.

Verify If there is space available on the One-Drive account?
    Yes, Tons of space.
    
Does the Date and Time setting set to automatic on all devices?
    Yes
Does the last synced time get updated on the sync page?
    Not now, because it errors before ever completing a sync.

[phurd99]

Issue resolved.     Reset all data on all devices.   Then did a restore on one and synced to One Drive.   Then on other devices did a restore from One Drive.   Working now.   Not sure what the issue was, but working now.

[Garima Singh]

Hi @phurd99

Thanks for notifying us.

I have shared your inputs with the concerned team. It will be really helpful for them.

Thanks.