New device registered with Enpass at each use

[guizop 0]

Hello,

 each time I open Enpass, I'm getting a mail message telling me "New device registered with Enpass"

 Is there a workaround for this ?

 Best regards.

[Pratyush Sharma 83]

Hi @guizop,

We are sorry for the inconvenience caused to you.

Please let us know the following details so we can further investigate:

We need a little input from your side; please let us know the following detail:

• On which device (along with OS version) are you using Enpass?
• Which Enpass version are you using?
• Are you using any Antivirus or third-party security-related extension?
• Go to General settings and make some changes. Restart Enpass and see if your changes persist or not.

Thanks for your co-operation.

[Luis 3]

I have the same problem.

1) I use Enpass on Windows 10 Pro 1909 (Modern App) and iOS version 13.4.1.

2) On Windows the Enpass version is 6.4.1 (642) and the Enpassversion on IOS is6.4.3 (457).

3) In both devices I'm using ZoneAlarm: Extreme Security on Windows and ZoneAlarm Mobile on iOS.

 

[Garima Singh 80]

Hey @Luis

Thanks for sharing the details.

We've released an updated version of Enpass. Could you update the app to the latest version and let us know if you're still encountering the same issue with the app?

Thanks.

[Luis 3]

9 hours ago, Garima Singh said:

Hey @Luis

Thanks for sharing the details.

We've released an updated version of Enpass. Could you update the app to the latest version and let us know if you're still encountering the same issue with the app?

Thanks.

Sorry I don't your message before.

 

I'll update the app and I will keep you posted about its behavior.

 

Regards,

Luis Hurtado

 

[guizop 0]

Hello, 

enpass  version is 6.42.662.0, running on Windows 10 build 19631, with only Windows defender as AV, and the problem has been here for a long time in previous builds.

I'm using it on android 10 too, no problems there

Yes, changes are kept.

Enjoy your day

[Pratyush Sharma 83]

Hi @guizop,

Thanks for writing back in.

If possible please share the screenshot of the issue so we can further investigate.

[guizop 0]

Well, there is only this annoying mail saying (3 times today !) ; What screenshot would you like ?

Hello,

Your email was used to register a new device with Enpass.

Device:   PCxxxxx

Date and Time:   May 27, 2020 12:34 p.m. UTC

If this wasn’t you, please drop us a mail at support@enpass.io.

Regards,

Enpass Team

[Pratyush Sharma 83]

Hi @guizop,

Sorry for the inconvenience caused to you.

Please share with us your registered email address on support@enpass.io so we can further investigate this issue.

Thanks!

[BHG 0]

Hi,  I have same issue.  I am using version 6.5.0 (700) on Win10  PC.  On iOS device there is no problem.

On PC I am using ZoneAlarm Antivirus + Firewall version: 15.8.023.18219
 

Message is >>>

Hello, Your email was used to register a new device with Enpass.

Device:

DESKTOP-*******

Date and Time:

Sep 23, 2020 9:23 p.m. UT

If this wasn’t you, please drop us a mail at support@enpass.io.

Regards,

Enpass Team

 

The message is received not only 1st time I use Enpass in session, but every subsequent time in a session.

It is most annoying but otherwise,  a great App.

Best Regards

[Garima Singh 80]

Hey @BHG

Apologies for the inconvenience. We are working on this issue to resolve it. Your co-operation will be highly appreciated.

Thanks!

 

[Luis 3]

Finally, I resolved tris annoying problem using the procederé detailed velos:

1) Uninstall Firefox extensión Firefox version 80.0.1).

2) Reinstall Enpass Firefox Extensión (Firefox versión 80,0.1). Problem persisted).

3) Uninstall Enpass  (Windows Modern version) because it stated in Configuration that the app detected Unknown Error -1.

4) Install Enpass (Traditional Win32 version).

Now when I logged in using Enpass, I receive no e-mail at all from Enpass Team.

It apeará the problem is related with Enpass Modern Versión (i.e., the one installed from Microsoft Store).

Regards,

Luís

[Pratyush Sharma 83]

Hi @Luis,

Thanks for your inputs.

I have noted down your feedback and notified the team to look into it.

[Garima Singh 80]

Hey @Luis

Thanks for the patience.

Please take the backup of all Enpass data and save it locally, now uninstall the app and try with new Enpass version 6.5.2.724 build. Let us know if the problem still persists. Thanks!