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Ishan Jalan

Phantom entries created

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I have a certain entry that I cannot right-click, can't delete no matter what I do. I think this happened after I synced my iOS device with iCloud to get the same entries from MacOS
Screenshot-2020-06-11-at-3-03-18-PM.png

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Hi @Ishan Jalan,

Welcome to the forums!

Please let us know are you able to right-click on any other item so we can investigate further. Also, try to delete using the following steps:

  • Select the item which you wish to delete → Now on detail view under the options menu (⋮) select Move to trash.

Hope this helps!

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I have the same issue with 2 items. All other items can be deleted and right-clicking gives the normal menu. The two items will not and no content can be seen or edited.

Suggestion: It looks as if these items are the result of the first import.

Sorry: I just see that the issue from Ishan Jalan is a MAC issue. I use a WIndows 10 computer with Enpass version 6.4.3 (666)

 

 

Edited by Jos Berkers

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Hi @Jos Berkers,

Sorry for the inconvenience caused to you.

Please share the following details so that we can investigate where the problem could be.

  • On which devices and OS versions are you using Enpass?
  • Which Enpass version are you using?
  • Let us know did you import the data from any other password manager?
  • Also, please try the below-mentioned steps and let us know if the issue persists.
On 6/11/2020 at 5:58 PM, Pratyush Sharma said:

Please let us know are you able to right-click on any other item so we can investigate further. Also, try to delete using the following steps:

  • Select the item which you wish to delete → Now on detail view under the options menu (⋮) select Move to trash.

Hope this helps!

 

Thanks for your co-operation.

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Hi Pratyush,

1) On: Windows 10, iOS (iPhone & iPhone), Mac, Android - all latest versions

2) 6.4.3 (666)

3) Some data! Not all. From mSecure

4) The ghost-item shows no right-menu or other possibilities to handle. As selected - Right pane is blanco en right mouse button doesn't work. Tried everything.

The other items are OK te handle.

Best Jos

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An addition to the above!

The entries where the problem occurs on my Windows PC, appear normally in my iPhone App.

It looks like it is exculsive for the Windows version.

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Hey @Jos Berkers

Could you please share these info to further investigate it.

1. If you have ever moved these items to another vault?
2. If possible, please provide a small video of the issue via mail at support@enpass.io along with this forum post link, it will help us clear understanding of the problem before further proceedings.

Note- You can hide or blur the detail mentioned under those phantom entries while sharing the video/screenshot.

Thanks for the co-operation.

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On 8/10/2020 at 1:19 PM, Garima Singh said:

Hey @Jos Berkers

Could you please share these info to further investigate it.

1. If you have ever moved these items to another vault?
2. If possible, please provide a small video of the issue via mail at support@enpass.io along with this forum post link, it will help us clear understanding of the problem before further proceedings.

Note- You can hide or blur the detail mentioned under those phantom entries while sharing the video/screenshot.

Thanks for the co-operation.

See mail

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Hey @Jos Berkers

Thanks for sharing the details. I have found the support ticket you created and have shared the inputs to the concerned team to identify the issue. To prevent duplication of efforts, please revert on the same if you have any concerns. Will get back to you once

Thanks for the co-operation.

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