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ride2liv

Restore from backup or cloud failing

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Having no luck setting up Enpass on a new laptop when trying to restore from my previous pc. I have tried the backup restore method and I receive "Internal Error -995" and when trying to restore. When I try from my cloud (dropbox) account I receive password and/or key used are incorrect and I am certain both are correct. I am open to suggestions and thank you for assisting. Kind Regards. John

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Hey @ride2liv

Welcome to the forum!

We are sorry for the inconvenience caused to you. Please share some more info so that we can check further-

  • On which device and OS version are you having this issue?
  • Which Enpass version are you using on all of the devices?
  • Are you able to access Enpass data on any other device?
  • A screenshot of the issue, if possible would be great.

Thanks.

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Windows 10 Screenshot Attached, Enpass downloaded from windows store.

Dropbox restore error screenshot attached

Backup restore screenshot attached.

I am 100% certain both the password and keyfile are correct as well. please advise and thank you for the help. 

system info.png

Dropbox Restore.jpg

Backup Restore.jpg

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Hi @ride2liv

Thanks for reporting this issue.

I have noted down this issue and notified the QA team to look into it. If possible, please share the screenshot of Enpass version.

Thanks for your cooperation.

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Help/about is not available until I get into enpass, but it was the latest from the Microsoft store downloaded day before yesterday. 

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Have you tried to type the password in notepad? Your keyboard may be in the wrong keyboard layout.

Did you used enpass 5 on previous pc and now trying to run it on enpass 6?

Just checking....

Edited by TREMOR
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I am certain it was entered correctly. using word to type, verify and copy paste. Good thought thank you. Its something with Enpass I think. Seems there are others with the same issue throughout the forum. have a great day tremor

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Thanks Pratyush, Enpass is currently on my desktop, old laptop and mobile device and all works well. Only when trying to setup on my new laptop does it complain as shown in my previous messages. I appreciate the assistance. 

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