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Writer

Trojan detected

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I've been using Enpass for a couple of years now, but since a couple of days it's been tripping by McAfee detection:

qLGZzBz.png

McAfee deletes these files, but the next day they're back and detected again.

I'm on 6.4.3 (666) on a Windows 10 laptop.

 

 

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Hi @Writer,

Welcome to the forums!

That's strange! We will notify the McAfee team about this false detection. Could you please share the McAfee product Name, DAT version and the engine version. Until then, you can try excluding Enpass from McAfee detection.

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Thanks for the welcome, although I would rather not have been here ;)

I uninstalled the Windows Store version completely and tried to reinstall it from the Store. It immediately triggered McAfee again and made the install useless. So I had to uninstall again and tried installing the desktop windows version from your site. This didn't result in any errors so I could now use Enpass again. 

On your questions, my laptop and McAfee are managed by my employer so i can not exclude Enpass from McAfee detection nor do I think that's a smart suggestion to make to customers. 

I tried to paste the data from McAfee here but that resulted in a warning that my message was spam, so can't share that?

 

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17 hours ago, Writer said:

Thanks for the welcome, although I would rather not have been here ;)

I uninstalled the Windows Store version completely and tried to reinstall it from the Store. It immediately triggered McAfee again and made the install useless. So I had to uninstall again and tried installing the desktop windows version from your site. This didn't result in any errors so I could now use Enpass again. 

On your questions, my laptop and McAfee are managed by my employer so i can not exclude Enpass from McAfee detection nor do I think that's a smart suggestion to make to customers. 

I tried to paste the data from McAfee here but that resulted in a warning that my message was spam, so can't share that?

Assuming Sinew have proper in-house quality control (which, yes you have to take on blind faith) that would stop an infected product being uploaded to the Windows Store it does sound as though McAfee is producing a false positive, especially as other Enpass users, who again I am assuming are using other competing antivirus products, have not reported an issue.  According to an old post on the McAfee forum an item designated as an Artimis Trojan is something that the software does not recognize and maybe a possible risk, basically it is being overly protective and giving you a warning.  Excluding the items from a scan is I agree not best practice, but a quality AV solution even if an item of malware was excluded by name should then stop it making erroneous changes to the system.

McAfee forum post: https://is.gd/j2vCOm

Instead of pasting (was the error generated by the forum software?) the McAfee data maybe you could enter it in manually, yes I understand this would take more time and effort, but it would help the developers to be able to communicate the problem with a third party such as McAfee quickly and easily.  Long term this would help yourself, your work colleges if they too use Enpass, and the rest of the community.

 

 

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