Selectable Areas Not Working

[EWMiller 0]

The selectable areas, i.e., vault icon, search bar, in Enpass are no longer working properly, basically making it unusable.  Anyone else experiencing this?

 

macOS 10.15.7, Enpass 6.5.2 (726)

[Pratyush Sharma 83]

Hi @EWMiller,

We are sorry for the inconvenience caused to you.

We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available in the future updates. Till then, we will request you to please co-operate with us.

Thanks!

[Robert Frank 0]

Yep, same here. All of a sudden, this happend. My colleagues, who use the same version on the same version of MacOS have no issues!

When I start enpass, I can select the search input field and enter data, but all other icons on that level (top bar area) are non-responsive. 

Luckily, the command keys still work, so most of the time I can continue working with enpass. unfortunately, I have no idea as to why this happens.

[Rufley 0]

This is driving me nuts. You have to get this fixed soon. I am using 6.5.2 on a MacBook Pro (mid2012) running Mojave (10.14.6). Thanks

[Pratyush Sharma 83]

Hi @Robert Frank @Rufley,

Sorry for the trouble you are going through.

We've been able to reproduce the issue on our system and now working towards a fix. Please co-operate with us!

[EWMiller 0]

Any update Enpass Team?  This has been a cumbersome bug for several months.  Thank you. 

[Pratyush Sharma 83]

Hi @EWMiller,

We have sent you a personal message. Please check your inbox. Thanks!

[Rufley 0]

Hi Pratyush, has this been fixed? I didn't receive any emails? I have checked recent Junk. It's still extremely annoying

Edited January 21 by Rufley

[Rufley 0]

On 11/23/2020 at 7:54 AM, Pratyush Sharma said:

Hi @Robert Frank @Rufley,

Sorry for the trouble you are going through.

We've been able to reproduce the issue on our system and now working towards a fix. Please co-operate with us!

What exactly does 'co-operate' mean in this context? I have not, as far as I can tell, received any email or other notification?

[Rufley 0]

On 10/28/2020 at 8:23 AM, Pratyush Sharma said:

Hi @EWMiller,

We are sorry for the inconvenience caused to you.

We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available in the future updates. Till then, we will request you to please co-operate with us.

Thanks!

 

1 minute ago, Rufley said:

What exactly does 'co-operate' mean in this context? I have not, as far as I can tell, received any email or other notification?

Reading the above, I think you mean 'bear with us' ie please be patient we are working on it. "Co-operate" implies some action is required on our part.

[Ben McIntyre 0]

Just thought I'd mention my investigations and workaround.

I have this problem. I have noticed, however, that I can click successfully on the border of the buttons, just not within the button.

Here's a gif recording of  me trying to click the buttons. Note that I'm trying to click constantly, the long pause before each click is where I'm slowly moving to find the 'sweet spot' near the border. 

Needless to say, it would be great to have this fixed, it is causing great confusion and frustration in my organisation.

[Pratyush Sharma 83]

Hi @Rufley @Ben McIntyre,

We have sent you a personal message. Please check your inbox. Thanks!