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bobh

Blank Screen After Update

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I have an older MacBook Pro, late 2011. The macOS is High Sierra, V 10.13.6. Can’t update anymore since my MacBook is older.

I've used Enpass since 2014 and never had any major problems. For some reason after installing the new update, Enpass 6, the screen is completely blank (white) after opening Enpass. I’ve uninstalled and reinstalled a couple times, no help. I thought it might be a compatibility issue with my older MacBook. Any suggestions would be appreciated.

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Hey @bobh

Thanks for writing in.

Our team has fixed similar issues of macOS High Sierra in the v6.6.0 release of Enpass. Please wait for the same version to be released and then share your findings with us. Thanks for the co-operation.

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Garima, Thank you for the reply.

I’m using Enpass V6 already. Do you mean an update of Enpass will be released? I can’t update the macOS, because of the age of my MacBook? Please let me know. Thanks 

Kind regards,

Bob

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Hey @bobh

Thanks for writing back.

10 hours ago, bobh said:

Do you mean an update of Enpass will be released?

Yes, we will soon release an updated version of Enpass with the fixes. Don't worry, you don't have to update your macOS.

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