Enpass quits after entering the password (android)

[airborne 0]

Hi everyone,

got this problem with enpass on my tablet with android version 8.0.0. After open enpass  with password or fingerprint it crashes right away.

After a new install it worked with first open, synchroniced, next time crashed again.

No problem with enpass on my mac or the smartphone. The tablet is a huawei media pad m5 lite.

Has anyone an idea how to take care of this problem?

Thanks for your answers!

[Garima Singh 93]

Hey @airborne

Welcome to the forum!

Thanks for reporting this issue, we will look into this. Meanwhile, please try to open Enpass when your internet is disabled and share your findings.

[Leonardo Gama 0]

Hi, @Garima Singh

I was having this same problem, with Enpass crashing sometimes after entering the master passphrase or when trying to use the Enpass keyboard. The frequency of crashes raised throughout the last months after each upgrade, culminating in today's total failure when it started crashing while running in the background and then relaunched itself, just to crash again 5 seconds later. It wouldn't get out of this relaunch-crash cycle, so I had to uninstall it from my phone in order to keep it usable at all...

How is it possible that an awesome app, that worked flawlessly until six months ago with mostly the same features started shooting itself in the foot so fast (at least on Android)? I was actually considering to subscribe for the new premium features, but now I simply don't know what to do.

[Pratyush Sharma 98]

Hi @Leonardo Gama.

Sorry for the inconvenience caused to you.

Please try to open Enpass when your internet is disabled and share your findings. Also, share the following details so that we can investigate where the problem could be:

• On which device (along with OS version) are you using Enpass?
• Which Enpass version are you using?
• Are you using any cloud for sync?

Thanks!