I am having a wierd issue - as of today my TOTP entries aren't generating the proper codes. I de-registered and then re-registered, and the application still doesn't generate the proper code. This was working as of this past Wednesday (the last day I had an opportunity to use a site that required the code). If I use another generator (such as Google Authenticator), the correct codes are generated.

Hey @Neoanderthal

Apologies for the trouble.

Let us know the website/app name on which you are facing this issue so we can investigate further. Also, please confirm the device OS on which the issue is occurring along with Enpass version?

Thanks.

Hello,

It appears the problem was with the site I was using the TOTP generator with (https:/passpack.com), and not with the Enpass application. I was later (the next day) able to re-add a seed and generate proper numeric codes. It should not matter, but I experienced the issue with the Windows 10 Universal, Windows standalone, and Android versions of the application (all are using a synced password database).

Thank you for the quick follow-up; I really appreciate it. 

Hey @Neoanderthal

Thanks for notifying us. Glad to know that the issue is resolved.

Steps are given below-

Go to the main menu on the Google Authenticator application.
Tap More -> Settings.
Tap Time correction for codes.
Tap Sync now.
On the next screen, the application will confirm that the time has been synced, and now you should be able to use your verification codes to sign in or bind.

 

Regards,

Rachel Gomez