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ENPASS does not open my Amazon account

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Hello, when I want to open my Amazon account, ENPASS does not work. Amazon expects 1. 'eMail', 2. 'Click on button', 3. 'Password'. For other websites that do not have 'click on button', ENPASS works correctly. How can I set ENPASS so that access to my Amazon account works? Greetings Hein


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Hey @HeinDaddel1

Welcome to the forum!

We regret the problem you are facing, but we’re here to help. To proceed with the troubleshooting, please share the following details:

  1. Did you start facing this issue recently - like after an Enpass update, or did you face the same problem earlier as well?
  2. On which device and OS version are you getting this issue?
  3. Which Enpass version are you using?

Let us know the above details so we can investigate this problem appropriately.

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  • 6 months later...

Hi @all,

I have the same issue logging into my amazon.de account.

I have to click enpass twice (email adress and password), it is not turning from the 1st site (email adress) to the 2nd (password).

Enpass extension 6.6.2 - Firefox 93.0 - macOS 11.6

Please ask if you need further informations.



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