New entires don't save

[DonT]

I've been having problems saving new entries to Enpass. I will fill in the username or email address and generate a password. When I click sign-in the dialog box pops up and I click save. Everything appears to be working it is just that nothing is saved. The new entry is no where to be found. I'm using Nextcloud to store offline and the link to Nextcloud appears to be fine. I just tried to sync and that worked perfectly.

Turned logging on and tried to save login credentials again, here is what I got.

Info: [NATIVE_LIST:] 2 ms
Info: [NATIVE_LIST:] 2 ms

Not sure it is of much help.

Thanks,

Don

[Gulshan Dogra]

Hi @DonT,

Thanks for reaching out to us.

Please share the below-mentioned details so that we can investigate this further and assist you better.

1. Which device along with the OS version are you using?
2. Which Enpass version are you using?
3. On which Browser are you facing this issue (mention version), does the issue persists with other Browsers as well?
4. Are you able to see the saved items through autosave in the search list of Enpass?
5. Share the URL with which you are encountering this problem.

Thank you.

 

[DonT]

Hi,

1. MacBookPro, iMac, Desktop with Linux, Desktop with Windows 10 Android phone, ipad

Manual add and automatic from within Firefox

+ add new item from Android - okay

+ add new item from Windows10 - okay

+ add new item from Centos 8 Stream - okay

+ add new item from BigSur - no go

2. Up to date on all platforms

3. Only use Firefox browser (lots of privacy plugins, but worked everywhere until the end of June)

4. Not sure, new entries don't save

5. Doesn't matter, can not save anything new manual or automatic

 

Don

[Gulshan Dogra]

@DonT,

Thanks for sharing the mentioned details. I have forwarded this to our concerned team for further investigation.