Syncing on Android to Nextcloud creates a 0 Byte vault file

[Rainer Holland]

Hello,
after using enpass years flawless, my wife has the problem that under certain circumstances the vault is empty (0kb) on Nextcloud after syncing from her android (Samsung A3 2017 Android 8). The vault on the phone seems ok, but syncing from this state doesn't repair the vault on Nextcloud. After Syncing from another computer, all seems ok.
Syncing from the mobile works syncing from several pc works flawless. After a few hours, the same problem occurs. The Problem happens first on syncing with WebDAV on the Nextcloud. I change to Nextcloudsync (That moves also the vault folder on the Nextcloud). Same Problem on the dedicated Nextcloud connection.
Myself I have nearly the same setup I use a Samsung S10+ on Android 11 (Same EnPass version (6.7.0.552) ), same Nextcloud, different account. The problem doesn't occur on my setup.

For troubleshooting, I've tried several things:
1. Disable directory of Nextcloud to the enpass folder.
2. Reset the enpass app on the mobile  clear data and cache (I know the data and cache should be empty after the first step), then uninstall the app. The reinstallation of the app.

Has someone a hint what I can try further or is there a real bug.

Greetings
Rainer

Edited September 10, 2021 by Rainer Holland
adding tags

[rw.]

Till now I had the same issue (0kb file after syncing form phone). I had renamed vault-files in the nextcloud enpass folder (_vault.enpassdbsync) to have a backup on previous snyc trials. I now deleted all files in the nextcloud enpass folder, except the vault.enpasdbsync file. For now it seems to work. I hope this will hold on. It seems that the app only allows one file in the nextcloud enpass folder. Maybe you also have other files in this folder.

[rw.]

After 2 hours the same issue. The phone stopped syncing. Then the app offers to correct the sync Problem. Then the vault sync file  in nextcloud is overwritten and empty :(

[Manish Chokwal]

Hello @Rainer Holland, @rw.!

Welcome to the Enpass Forum. 

Thank you for reporting this issue. I have shared this with the concerned team for further investigation. Your patience is highly appreciated here. 

[Rainer Holland]

Hello @Manish Chokwal,

thank you for your reply. If I can Do anything to help you to find the problem feel free to contact me.

Greetings

Rainer

[Rainer Holland]

Hello,

is there somthing knew? Can you reproduse the problem? Is there somting I can do further. to help to solve the problem? The error occurs regulary.

[Manish Chokwal]

Hello @Rainer Holland,

I appreciate your efforts in sharing the demo account details with us. Would like to inform you that we were able to reproduce this issue. Request you not to delete the demo account, as our concerned team is still working on it.

Thank you for your understanding and cooperation!

[Rainer Holland]

Hello @Manish Chokwal ,

very good that you can repuduce the problem. I leave the account until you tell me, that i can delete it.

Thank You

Greetings Rainer Holland

[Rainer Holland]

Is there something new on this case? In between I've this problem once on my S10. On the A3 the problem occurs regulary, also after the last Update.

Thanks in advance

Rainer Holland