André Fluck Posted September 13, 2021 Report Share Posted September 13, 2021 Dear Supportteam, I'm new with these Product but read a lot to compare and understand until I decide me for Enpass. Everything work fine for me except the Plan Sync from Windows to Mobile ( Android or Apple ). 1. The QR code never work. The QR code the Server shows me never do a request on the Mobile side. 2. So I try to connect them manually to Sync them. I find the Server everything looks fine, if I click on the Server normally I should see the Authentication (Valid Code) from the Server. On the Mobile devices never change the Code and I see the "145678" Code. I think that's a placeholder Code. If I Sync them form Mac everything works well except the Automatical resync if I got any change on master side. I try to find Standard ports for the Firewall etc., I want to try to do an extra rule except the auto entry from the Start of the Server. I find no clou or Answer about this Problem. Hope anyone of you could Help me. Most regards André Fluck Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted September 14, 2021 Report Share Posted September 14, 2021 Hi @André Fluck, Welcome to the Enpass community. Please refer to this page for a complete information about Wi-Fi Sync Troubleshooting and also would suggest you follow the below-mentioned steps. Turn off your wireless router and restart again. Make sure that the date and time are the same or set to Automatic on all devices. Disable the WLAN server in the Enpass desktop app. Then turn it back on again. For more information refer to our Wi-Fi Sync Manual Setup. Do let me know if it worked for you or not so that I can assist you better. Cheers!! Link to comment Share on other sites More sharing options...
André Fluck Posted September 26, 2021 Author Report Share Posted September 26, 2021 Hi @Gulshan Dogra, Sorry for ma late answer. Was a bit busy. Thanks for the tipps. I tryed them but i had the same Issue like befor. 1. The QR Code for the Wlan-Sync will never be read from the Enpassapp. So i have to do the manuel way to sync them. For the manuel connection i have to find the "Server" ( IP ). Thats no Problem but in the next step who i should compare the "Verification-Code" ( 6 characters ) never change on my Handy and theres not the same like the Server. See the attachment. This is only a Windows Problem it seems like. With my Mac i can Sync all Tresor expect the QR-Code theres no working to on MAC. Hope the Infos Helps. Most regards Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted September 27, 2021 Report Share Posted September 27, 2021 @André Fluck, Thank you for reaching out to us. Please share the following details so that I can assist you better. What is the OS version of your Windows in which you are creating Wi-Fi sync server? On which Device (along with the OS version) you are connecting with Wi-Fi sync server? Screenshot of the issue you are facing. Link to comment Share on other sites More sharing options...
André Fluck Posted October 8, 2021 Author Report Share Posted October 8, 2021 Hi @Gulshan Dogra 1. im Using WIndows 10 with the actually Patches. 2. I try the Sync with an ZTE 10 Pro with Android 10 and an OPPO x3 Pro with Android 11 3. If i try to Upload Screenshots i got an Error -200. My Screenshots are jpeg with 55 KB. best regards André Link to comment Share on other sites More sharing options...
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