Enpass not prompting to associate entry with apl

[Monyker]

Moto X⁴ with Android 9

Enpass 6.7.1.572

I have an app that was installed through Microsoft Intune. I have an Enpass entry for an account used to sign in this app. When I tap the username field, I'm prompted to autofill with Enpass. If I search for and select the entry, I see a prompt about the entry not being associated with the app. I can tap yes to fill anyway, but there is no checkbox to have Enpass associate the entry with the app. And autofill fails on the first attempt. If I go through the steps a second time, autofill works. It's annoying going through this daily.

Any ideas/suggestions?

Thank you!

[Abhishek Dewan]

Hi @Monyker

To get this concern investigated, could you please share the name of the app, along with any other apps where a similar issue is occurring? Awaiting your response

[Monyker]

On 12/2/2021 at 6:19 AM, Abhishek Dewan said:

Hi @Monyker

To get this concern investigated, could you please share the name of the app, along with any other apps where a similar issue is occurring? Awaiting your response

The app is iValet vNext, but as this is a corporate app, installed through Microsoft Intune Company Portal, I doubt you have a way to install/test the app. I'd be happy to do some troubleshooting and respond with my findings. I'm unaware of this trouble with other apps I use.

[Abhishek Dewan]

Hi @Monyker

We have reproduced the bug on our end due to which this issue is occurring, and our tech team is now working on a possible fix. A patch addressing this issue will be released in the near future. Appreciate your support and patience in the meantime.

#SI-2492

[Monyker]

On 12/10/2021 at 4:36 AM, Abhishek Dewan said:

Hi @Monyker

...A patch addressing this issue will be released in the near future...

#SI-2492

Yesterday, when Enpass offered to auto fill the password in the app, the checkbox to associate the entry appeared in the prompt. I left it checked, of course and completed the auto fill. I checked the Enpass entry which now appears associated with iValet vNext. I guess we'll see if/how well this works today. Looking at my app update history yesterday, Enpass was apparently last updated on my phone on 9/14/2021. And there was no update to iValet vNext since my original post...until today. Today I was prompted to install an update to iValet vNext and did so.

[Abhishek Dewan]

Hi @Monyker

Thanks for the update.

I'm happy to hear that the issue you were facing got resolved. In case of any further assistance regarding this issue, feel free to update this forum, and I'll get it checked for you.

Cheers!

[Monyker]

Thank you @Abhishek Dewan.

Yesterday while signing in the app, I confirmed that the Enpass entry was associated with the app as expected. However, autofill still didn't work as it should. When I tapped the password field in the app, Enpass prompted to autofill. Upon unlocking Enpass, the correct entry was displayed. I tapped the entry, but the password was not filled. I tried tapping away from the password field (keyboard disappeared) and tapping the password field again. But Enpass didn't prompt again to autofill. I tried this a few times. I closed and reopened the app and went through the process again. This time dots briefly flashed on the screen as if it would autofill, but the password field remained blank. I tapped the password field a second time and was prompted to autofill. This time Enpass filled the password and I was able to sign on. So the Enpass autofill process still is not working as desired/expected for the iValet vNext app.

[Abhishek Dewan]

Hi @Monyker

Thanks for letting me know that you are still facing this issue. I have shared your comment as feedback with the team so they may look into it and release a patch for this issue.