JasonEnpass Posted April 20, 2022 Report Share Posted April 20, 2022 (edited) It's absolutely painful. Enpass keeps failing to connect when I click its Chrome icon or the desktop menubar icon. Then, when I try to open the Enpass application, It freezes (beach ball). The only way to temporarily "fix" the problem is to use Activity Monitor to force-quit the frozen Enpass process. Then, I have to reconnect Enpass to the Chrome browser. It works for a login or two, but it freezes again. Can't take this anymore. I paid in advance for a year, so please resolve this issue ASAP! macOS Monterey 12.1 Chrome 100.0.4896.88 Edited April 20, 2022 by JasonEnpass Link to comment Share on other sites More sharing options...
Manish Chokwal Posted April 20, 2022 Report Share Posted April 20, 2022 Hi @JasonEnpass, Welcome to the Enpass Community Forums. Thank you for reporting the presence of this issue. In order to investigate it better please help me with the following details: Share the details of the Enpass version and Enpass extension version installed in the Chrome browser. Did you install it from a store or our official website? Are you getting any error messages? If yes, share a screenshot. Link to comment Share on other sites More sharing options...
JasonEnpass Posted April 20, 2022 Author Report Share Posted April 20, 2022 1. Enpass 6.7.4 (938) 2. Mac App Store 3. No error messages. The Chrome extension just inexplicably loses the connection, searches for the app, can't find the app, tells me to try again (to no avail), and the app freezes as soon as I open it. Link to comment Share on other sites More sharing options...
Manish Chokwal Posted April 21, 2022 Report Share Posted April 21, 2022 Hi @JasonEnpass, Thank you for sharing the details. I have forwarded it all to the concerned team for further investigation. In the meantime, please try our website version, you can download it from here. Let me know if that works fine. SI-2746 Link to comment Share on other sites More sharing options...
JasonEnpass Posted May 9, 2022 Author Report Share Posted May 9, 2022 FYI, the problem is only with the Mac App Store version. Link to comment Share on other sites More sharing options...
Manish Chokwal Posted May 10, 2022 Report Share Posted May 10, 2022 Hi @JasonEnpass, We have recently released a new Enpass version 6.8 for Mac. Please try that and let me know if you still have this issue. Link to comment Share on other sites More sharing options...
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