Enpass freezes, on Mac too

[Timotheus]

Monterey 12.3.1, Enpass 6.7.4

In the Windows section of this forum I found a post with the title "Enpass freezes, then only works after PC reboot", posted on november 7th, 2021.

I have the same problem on a Mac: Enpass freezes very frequently, after which there is no other solution possible than quitting and then restarting the application. This is really a very annoying bug, that should be addressed immediately.

Edited April 29 by Timotheus

[Gulshan Dogra]

Hi @Timotheus,

Thanks for reaching out to us.

The concerned team has been notified of your feedback and a further investigation will be conducted. In the meantime, if this problem persists, please restart the application.  I appreciate your patience and your support in advance.  

#SI-2758

 

[Timotheus]

I really do hope this problem will be solved quickly; if not, I'll have to look for an alternative.

[Gulshan Dogra]

@Timotheus,

Could you share the following information with us so we can diagnose the problem and further assist you.

1. Which Enpass version are you using (Is it a store version or website version)?
2. Total number of vaults and items in your Enpass?
3. Which cloud service you are using for synchronization?

#SI-2758

[Timotheus]

1. I downloaded the application from your website.

2. I have one vault only.

3. My synchronization is exclusively local: wifi between desktop and iPhone. No cloud service.

[Gulshan Dogra]

@Timotheus,

Thank you for sharing the details. Please update the Enpass to its latest version and share your findings with me. If the issue still persists then please share the total number of items and vaults you are stored in Enpass.