Enpass freezes, on Mac too

[Timotheus]

Monterey 12.3.1, Enpass 6.7.4

In the Windows section of this forum I found a post with the title "Enpass freezes, then only works after PC reboot", posted on november 7th, 2021.

I have the same problem on a Mac: Enpass freezes very frequently, after which there is no other solution possible than quitting and then restarting the application. This is really a very annoying bug, that should be addressed immediately.

Edited April 29 by Timotheus

[Gulshan Dogra]

Hi @Timotheus,

Thanks for reaching out to us.

The concerned team has been notified of your feedback and a further investigation will be conducted. In the meantime, if this problem persists, please restart the application.  I appreciate your patience and your support in advance.  

#SI-2758

 

[Timotheus]

I really do hope this problem will be solved quickly; if not, I'll have to look for an alternative.

[Gulshan Dogra]

@Timotheus,

Could you share the following information with us so we can diagnose the problem and further assist you.

1. Which Enpass version are you using (Is it a store version or website version)?
2. Total number of vaults and items in your Enpass?
3. Which cloud service you are using for synchronization?

#SI-2758

[Timotheus]

1. I downloaded the application from your website.

2. I have one vault only.

3. My synchronization is exclusively local: wifi between desktop and iPhone. No cloud service.