SophiaB Posted May 12 Report Share Posted May 12 I'm using the Windows Store version 6.8.0 (1048). When trying to export Enpass as a json file, it crashes as soon as it creates an (empty) file. I tried a few times, rebooted the computer, but it's persistent... Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted May 13 Report Share Posted May 13 Hi @SophiaB For troubleshooting purposes, please create a manual backup/set up cloud synchronization on your device, then reinstall the app. Let me know if the issue persists. Link to comment Share on other sites More sharing options...
SophiaB Posted May 13 Author Report Share Posted May 13 (edited) I did that, and the issue is still there. It creates a 0 bytes json file, and then silently the app just crashes. Edit: sorry forgot to mention it's running on Windows 11 Home version 10.0.22000 build 22000. Edited May 14 by SophiaB Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted May 16 Report Share Posted May 16 Hi @SophiaB Thank you for trying the steps I shared with you. I have forwarded this concern to our dedicated testing team. As soon as they update me regarding this matter, I will be sure to notify you. Thanks for your patience in the interim. #SI-2829 1 Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted May 19 Report Share Posted May 19 Hi @SophiaB We are looking into the concern reported by you, but our team of experts require some additional information in this case. Request you to please share the below details with me - The number of vaults you have in your Enpass app. The number of items and attachments you have saved in your vaults. The cloud service you are using to synchronize your data. Thank you for your co-operation in this matter. Link to comment Share on other sites More sharing options...
SophiaB Posted May 20 Author Report Share Posted May 20 Thanks for looking into this, Abhishek, I appreciate it So to answer your questions: Just one vault. My vault has 21 files with attachments, and I counted about 64 individual attachments. In total, I have 416 items in that vault. I'm using Google to sync. 1 Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted May 26 Report Share Posted May 26 Hi @SophiaB We have released a new Enpass version 6.8.1 (1060) please update the Enpass app and try to export the data and check if Enpass gets crashed? if yes, for testing purposes please disconnect the sync and then try to export the data and share your findings. Your co-operation is highly appreciated. Link to comment Share on other sites More sharing options...
SophiaB Posted May 26 Author Report Share Posted May 26 Whaaa, still crashes. I tried it first with the updated version (it was already automatically updated from the store), and it crashed. Then I disconnected Google Drive, still crashed. After that I uninstalled it and tried to export with a test vault and the sample items - no issues creating the json. Then I put back the original vault and... it crashed with a 0 bytes json file. So I guess it's got something to do with the attachments? They are just screenshots and one private key, nothing large or outlandish. Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted May 31 Report Share Posted May 31 Hi @SophiaB While we are looking into the concern reported by you, for troubleshooting purposes, could you please download the Enpass website version from here, restore your database and check the behaviour after exporting? If the Enpass app still crashes, please enable the logs option under Enpass Advanced Settings, then try exporting. After the crash, kindly share the logs which the app has recorded. Link to comment Share on other sites More sharing options...
SophiaB Posted May 31 Author Report Share Posted May 31 (edited) Ok I did that, and it had no issues creating the json file (it's 35MB). So it seems to be just happening with the Windows Store version. Do you still want logs? Edit: wait, we're getting somewhere. I just tried to export again, and it crashed that time. Here's the log: Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Edited May 31 by SophiaB 1 Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted June 2 Report Share Posted June 2 Hi @SophiaB Thank you sharing the details. We have reproduced the bug on our end, due to which this issue is occurring. Our dedicated team is not working on resolving it, and a patch addressing this issue will be released soon. We appreciate your patience while we work on fixing this bug. 1 Link to comment Share on other sites More sharing options...
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