Enpass crashes with json export

[SophiaB]

I'm using the Windows Store version 6.8.0 (1048). When trying to export Enpass as a json file, it crashes as soon as it creates an (empty) file. I tried a few times, rebooted the computer, but it's persistent...

[Abhishek Dewan]

Hi @SophiaB

For troubleshooting purposes, please create a manual backup/set up cloud synchronization on your device, then reinstall the app. Let me know if the issue persists.

[SophiaB]

I did that, and the issue is still there. It creates a 0 bytes json file, and then silently the app just crashes.

Edit: sorry forgot to mention it's running on Windows 11 Home version 10.0.22000 build 22000.

Edited May 14, 2022 by SophiaB

[Abhishek Dewan]

Hi @SophiaB

Thank you for trying the steps I shared with you. I have forwarded this concern to our dedicated testing team. As soon as they update me regarding this matter, I will be sure to notify you. Thanks for your patience in the interim.

#SI-2829

[Abhishek Dewan]

Hi @SophiaB

We are looking into the concern reported by you, but our team of experts require some additional information in this case. Request you to please share the below details with me -

1. The number of vaults you have in your Enpass app.

2. The number of items and attachments you have saved in your vaults.

3. The cloud service you are using to synchronize your data.

Thank you for your co-operation in this matter.

[SophiaB]

Thanks for looking into this, Abhishek, I appreciate it  So to answer your questions:

1. Just one vault.
2. My vault has 21 files with attachments, and I counted about 64 individual attachments. In total, I have 416 items in that vault.
3. I'm using Google to sync.

[Abhishek Dewan]

Hi @SophiaB

We have released a new Enpass version 6.8.1 (1060) please update the Enpass app and try to export the data and check if Enpass gets crashed? if yes, for testing purposes please disconnect the sync and then try to export the data and share your findings.

Your co-operation is highly appreciated.

[SophiaB]

Whaaa, still crashes. I tried it first with the updated version (it was already automatically updated from the store), and it crashed.

Then I disconnected Google Drive, still crashed.

 

After that I uninstalled it and tried to export with a test vault and the sample items - no issues creating the json.

Then I put back the original vault and... it crashed with a 0 bytes json file.

So I guess it's got something to do with the attachments? They are just screenshots and one private key, nothing large or outlandish.

 

 

[Abhishek Dewan]

Hi @SophiaB

While we are looking into the concern reported by you, for troubleshooting purposes, could you please download the Enpass website version from here, restore your database and check the behaviour after exporting? If the Enpass app still crashes, please enable the logs option under Enpass Advanced Settings, then try exporting. After the crash, kindly share the logs which the app has recorded.

[SophiaB]

Ok I did that, and it had no issues creating the json file (it's 35MB). So it seems to be just happening with the Windows Store version. Do you still want logs? 

Edit: wait, we're getting somewhere. I just tried to export again, and it crashed that time. Here's the log:

Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  CURLSSLOPT_NO_REVOKE 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  CURLSSLOPT_NO_REVOKE 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  CURLSSLOPT_NO_REVOKE 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  CURLSSLOPT_NO_REVOKE 
Info: [HTTP]  Using AUTO Proxy detection 

 

Edited May 31, 2022 by SophiaB

[Abhishek Dewan]

Hi @SophiaB

Thank you sharing the details.

We have reproduced the bug on our end, due to which this issue is occurring. Our dedicated team is not working on resolving it, and a patch addressing this issue will be released soon. We appreciate your patience while we work on fixing this bug.

[SophiaB]

Just to report that it's still crashing with v6.8.2 - any updates on this Abhishek?

[Abhishek Dewan]

Hi @SophiaB

Our dedicated development team is still working on resolving this issue. I'm afraid I will not be able to share any ETA for a fix at the moment but rest assured, a patch addressing this issue will be released soon for the future Enpass versions. Thank you for your patience and support in the interim.

[SophiaB]

No worries  Thanks for the heads up!

[MacGordon]

Abhishek, any news regarding this topic - since there are several month gone...? 

I experience the same as Sophia described... - very bad!!

 

enpass 6.8.4 (1167) (website version)

Windows 11 Home Windows Feature Experience Pack 1000.22636.1000.0

(1 Vault, 632 entries, 138 attachments)

Sync via WiFi

Log:

 

Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  CURLSSLOPT_NO_REVOKE 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  CURLSSLOPT_NO_REVOKE 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  CURLSSLOPT_NO_REVOKE 
 

 

Thanks for coming back!

Best Marc

 

Edited January 4, 2023 by MacGordon

[Abhishek Dewan]

Hi @MacGordon

Our development team is already aware of this issue, and they are working on fixing it. Unfortunately, I will be unable to share any ETA at the moment. Rest assured, I will update this forum when a fix for this concern is released. We appreciate your patience in the meantime and apologize for any inconvenience caused to you in this matter.

[MacGordon]

Hi Abhishek!

thanks for your reply. This must be a complicated problem if no solution has been found since more than a half year!? I‘m a bit surprised and disappointed…
What is the difference between a back-up and an export? Can you tell me if the back-up also backs up the attachments?

thanks again,

Marc

[Abhishek Dewan]

Hi @MacGordon

I can certainly understand your disappointment and we apologize for any inconvenience caused to you in this matter.

Moreover, the main difference between a backup and export is that the backup file is encrypted. Exporting a file, however, does not encrypt the data. Also, attachments are included in the backup.

Upon creating a new vault/on the app's welcome screen, you can choose Restore from Backup File option to restore the backup file. The same is being discussed here -

 

[nicos18]

Version 6.8.6 (1360) it continues to crash. It's possible to have this fixed?

[nicos18]

For those who need the JSON file please use Enpass for Linux as it works (fortunately).

 

With this I exported my Enpass vault and migrated to another password manager.

[nicos18]

Just out of curiosity, I tried export in JSON in the latest beta version of Enpass for Windows 8.9.0 and it crashes again (what a surprise).

 

Over 1 year to not fix a bug...

[mjb]

I had the same error and was despairing. Now I have found the solution to my problem. It was a login entry that was faulty.

To find this in 300 entries, I created a new vault locally on the computer and copied all entries into it. After that I deleted all entries and restored them from the trash in groups of about 20 entries until I found the faulty one. This one could not be restored and did not show any entry. 

In the work vault, I could only delete this entry in the mobile app, not on the computer. 

After it was finally removed, the export as a .json file worked.

In this respect, this problem can hardly be solved by the developers, but only by the respective user himself.

I hope this helps at least some of you.