Jump to content
Enpass Discussion Forum

Enpass crashes with json export


Recommended Posts

I'm using the Windows Store version 6.8.0 (1048). When trying to export Enpass as a json file, it crashes as soon as it creates an (empty) file. I tried a few times, rebooted the computer, but it's persistent...

Link to comment
Share on other sites

Posted (edited)

I did that, and the issue is still there. It creates a 0 bytes json file, and then silently the app just crashes.

Edit: sorry forgot to mention it's running on Windows 11 Home version 10.0.22000 build 22000.

Edited by SophiaB
Link to comment
Share on other sites

Hi @SophiaB

We are looking into the concern reported by you, but our team of experts require some additional information in this case. Request you to please share the below details with me -

  1. The number of vaults you have in your Enpass app.

  2. The number of items and attachments you have saved in your vaults.

  3. The cloud service you are using to synchronize your data.

Thank you for your co-operation in this matter.

Link to comment
Share on other sites

Thanks for looking into this, Abhishek, I appreciate it :) So to answer your questions:

  1. Just one vault.
  2. My vault has 21 files with attachments, and I counted about 64 individual attachments. In total, I have 416 items in that vault.
  3. I'm using Google to sync.
  • Like 1
Link to comment
Share on other sites

Hi @SophiaB

We have released a new Enpass version 6.8.1 (1060) please update the Enpass app and try to export the data and check if Enpass gets crashed? if yes, for testing purposes please disconnect the sync and then try to export the data and share your findings.

Your co-operation is highly appreciated.

Link to comment
Share on other sites

Whaaa, still crashes. I tried it first with the updated version (it was already automatically updated from the store), and it crashed.

Then I disconnected Google Drive, still crashed.

image.png.ff7db3da685d71bb9f0b1340f7fbf6e3.png

 

After that I uninstalled it and tried to export with a test vault and the sample items - no issues creating the json.

Then I put back the original vault and... it crashed with a 0 bytes json file.

So I guess it's got something to do with the attachments? They are just screenshots and one private key, nothing large or outlandish.

 

 

Link to comment
Share on other sites

Hi @SophiaB

While we are looking into the concern reported by you, for troubleshooting purposes, could you please download the Enpass website version from here, restore your database and check the behaviour after exporting? If the Enpass app still crashes, please enable the logs option under Enpass Advanced Settings, then try exporting. After the crash, kindly share the logs which the app has recorded.

Link to comment
Share on other sites

Posted (edited)

Ok I did that, and it had no issues creating the json file (it's 35MB). So it seems to be just happening with the Windows Store version. Do you still want logs? 

Edit: wait, we're getting somewhere. I just tried to export again, and it crashed that time. Here's the log:

Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  CURLSSLOPT_NO_REVOKE 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  CURLSSLOPT_NO_REVOKE 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  CURLSSLOPT_NO_REVOKE 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  CURLSSLOPT_NO_REVOKE 
Info: [HTTP]  Using AUTO Proxy detection 

 

Edited by SophiaB
  • Thanks 1
Link to comment
Share on other sites

Hi @SophiaB

Thank you sharing the details.

We have reproduced the bug on our end, due to which this issue is occurring. Our dedicated team is not working on resolving it, and a patch addressing this issue will be released soon. We appreciate your patience while we work on fixing this bug.

  • Thanks 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...