Windows 11 with new Patch Crashs Install of ENPASS

[Chris]

enpass ucrtbase.dll 0xc0000409 1000 windows 11

I get an error after starting the first time.

How can we resolve that.

1. Problem was just on installation. After choosing Google for my Save it did not accept my master password. After restarting all new, it has accepted.

2. When first data is displayed (my passwords-entries from the file) there conmes up registration screen, but then after other few seconds the app disappears.

I had installed the Store version. But also stand allone did not work.

 

I NEED HELP and have hust written 2 days ago.

 

cn@eulanda.de

 

best regards

[Abhishek Dewan]

Hi @Chris

I will gladly assist you with your concern. Please share the below details with me and I'll have this checked for you -

1. The version of the Enpass app you are using on your Windows 11 device.

2. Could you also share the crash report, which is automatically created after the crash? Please include the link to this forum in the comment section of the report so we know the crash report is linked to this forum.

[fherpertz]

Hey, 

 

I have the same error but I am on windows 10. I can open the app and unock it but when I wait a few seconds and try to register or do anything else the app just vanishes and it is gone. It does not write a crash report or anything it just is gone. The following I get from the windows event manager: 
 

Protokollname: Application
Quelle:        Application Error
Datum:         19.05.2022 13:19:13
Ereignis-ID:   1000
Aufgabenkategorie:(100)
Ebene:         Fehler
Schlüsselwörter:Klassisch
Benutzer:      Nicht zutreffend
Computer:      ADV112
Beschreibung:
Name der fehlerhaften Anwendung: Enpass.exe, Version: 6.8.1.0, Zeitstempel: 0x627fc1a5
Name des fehlerhaften Moduls: ucrtbase.dll, Version: 10.0.19041.789, Zeitstempel: 0x82dc99a2
Ausnahmecode: 0xc0000409
Fehleroffset: 0x0009d132
ID des fehlerhaften Prozesses: 0x41f4
Startzeit der fehlerhaften Anwendung: 0x01d86b722f3af05a
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Enpass\Enpass.exe
Pfad des fehlerhaften Moduls: C:\Windows\System32\ucrtbase.dll
Berichtskennung: d83f32a9-50ed-4444-890e-a5b57f366380
Vollständiger Name des fehlerhaften Pakets: 
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: 
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2022-05-19T11:19:13.9817262Z" />
    <EventRecordID>9815</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>ADV112</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Enpass.exe</Data>
    <Data>6.8.1.0</Data>
    <Data>627fc1a5</Data>
    <Data>ucrtbase.dll</Data>
    <Data>10.0.19041.789</Data>
    <Data>82dc99a2</Data>
    <Data>c0000409</Data>
    <Data>0009d132</Data>
    <Data>41f4</Data>
    <Data>01d86b722f3af05a</Data>
    <Data>C:\Program Files (x86)\Enpass\Enpass.exe</Data>
    <Data>C:\Windows\System32\ucrtbase.dll</Data>
    <Data>d83f32a9-50ed-4444-890e-a5b57f366380</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

My system is German so I hope you can still gather the corresponding information from the excerpt. 

Updating the system and the drivers did nothing for this issue - also repairing the c++ didn't change a thing (sadly). 

[Maja]

Same here. Using Windows 11 (latest patches) and latest Enpass Version, the app crashes several times a day for me. 

[Abhishek Dewan]

Hi @all

Enpass greatly appreciates your patience while we worked on fixing the bug. We have released Enpass beta website version for Windows (ver 6.8.1), which addresses the crash issue for Windows. Please try out the beta version from here and share your findings with us.

[fherpertz]

Hey, on windows 10 this error still persists even with the beta version. I still get the following errors: 

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2022-06-21T08:40:57.8020684Z" /> 
  <EventRecordID>13885</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="0" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>ADV112</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>Enpass.exe</Data> 
  <Data>6.8.1.0</Data> 
  <Data>62839b0c</Data> 
  <Data>ucrtbase.dll</Data> 
  <Data>10.0.19041.789</Data> 
  <Data>82dc99a2</Data> 
  <Data>c0000409</Data> 
  <Data>0009d132</Data> 
  <Data>6328</Data> 
  <Data>01d8854a9a6bfa9c</Data> 
  <Data>C:\Program Files (x86)\Enpass\Enpass.exe</Data> 
  <Data>C:\Windows\System32\ucrtbase.dll</Data> 
  <Data>1efb76a3-36d9-416b-9a56-cdf1a37ca435</Data> 
  <Data /> 
  <Data /> 
  </EventData>
  </Event>

 

I tried installing the beta but this does not seem to change anything. I will now switch to the portable version as this won't work for me at all at the moment. Other devices work fine but my windows 10 notebook is not able to launch enpass. 

[Abhishek Dewan]

Hi @fherpertz

We have recently updated our application. Kindly update your Enpass app to the latest version 6.8.2 and share your findings with us.

[Andy Lopez]

I've just downloaded the latest available version from the web, but my windows 10 notebook cannot handle it: 2 seconds after I type my password, the app vanishes.

It works fine in my windows 10 desktop.

[Abhishek Dewan]

Hi @Andy Lopez

Welcome to the Enpass Forums.

For troubleshooting purposes, please create a manual backup/set up synchronization on your device and then reinstall the app. If the issue persists, please share the below details with me and I’ll have this investigated for you -

1. The version of the Enpass app you are using on your device.
2. The cloud server you are using to synchronize your data. Try disabling the cloud server once and check if the app is still crashing?
3. A screenshot of any error occurring would be helpful.
4. On your Windows device, Enpass app should be generating a crash report when it closes. Kindly copy the full report and share it with me.