Wolf6660 Posted June 29, 2022 Report Posted June 29, 2022 Hi, I have a MacBook Pro M1pro 14` - Enpass displays the windows incorrectly and I often have the problem that the windows do not close. is this problem known? here is a screenshot - the white square is from me, but the rest is normal! Many Thanks
Gulshan Dogra Posted June 29, 2022 Report Posted June 29, 2022 Hi @Wolf6660, Thank you for reaching out to us. Please share the following details so that I can get this issue investigated by our concerned team. On which device (along with the OS version) you are facing this issue? Which Enpass version you are using? (Is it a store version or website one). Did you recently made any changes in your system or updated the app? Are you using multi-monitor setup? #SI-2958
Gulshan Dogra Posted June 29, 2022 Report Posted June 29, 2022 @Wolf6660, In addition to the above details, please share the screen resolution of the device you are experiencing this issue on. #SI-2958
Wolf6660 Posted June 29, 2022 Author Report Posted June 29, 2022 6 hours ago, Gulshan Dogra said: Hi @Wolf6660, Thank you for reaching out to us. Please share the following details so that I can get this issue investigated by our concerned team. On which device (along with the OS version) you are facing this issue? Which Enpass version you are using? (Is it a store version or website one). Did you recently made any changes in your system or updated the app? Are you using multi-monitor setup? #SI-2958 1. MacBook Pro M1pro / OS version 12.4 2. Website version 3. no 4. Yes, I am using a multi-monitor system, but the error only occurs on the internal MacBook XDR screen without the multi-screens
Gulshan Dogra Posted June 30, 2022 Report Posted June 30, 2022 @Wolf6660, Thanks for sharing the details. Now open the Enpass app--> Go to "Menu" --> Click on "Help"--> Click on "About"--> share the Enpass version. Also, I have forwarded this case to our backend team for further investigation. I will update you on this as soon as I receive any updates from the team regarding the same. #SI-2958
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