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Enpass not connecting with Firefox add-on in new build Ubuntu Studio 22.04 computer


ehbowen
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I have a newly built AMD64 architecture desktop computer running Ubuntu Studio 22.04LTS. I'm an Enpass Pro user and installed it right away, but it won't connect with the Firefox add-on. The add-on says that it cannot find the Enpass desktop app, even when it is running and available. I haven't been able to find any specific instructions on this situation. Advice requested.

Screenshot_20220829_112737.png

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Hey @ehbowen,

I understand your concern about not being able to use the Enpass extension. There are several things that can cause this issue like browser updates in the background or a firewall or any other app, etc. In order to resolve this issue, I suggest you try the following steps:

  1. Make sure you are using the latest Enpass version and extension.
  2. Open Enpass main app → Browser setting → Enable the extension.
  3. Open Enpass main app → Browser setting → Review Browser → Select Browser extension → Remove/Delete → Open browser → Pair Enpass extension.
  4. You can also try to reinstall the Enpass extension. 

[Tip: Before using the Enpass extension, make sure its main app is running in the background.]

 

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