c-dev Posted September 25, 2022 Report Share Posted September 25, 2022 My wife's Enpass account has been pro for several years, but 4 days ago, she was "downgraded" by Enpass to a lite user and lost access to all but 25 of her passwords. Despite several support emails, there is still no resolution, and Enpass have effectively cut off access to her online accounts for 4 days (and counting). To be clear, nothing has changed on her side - same email, same devices. I find it wholly unacceptable that when we chose to put our trust in this software because it offers "offline" storage, that Enpass can still, on a whim, restrict access to our passwords and secure data for multiple days without a resolution. Please can someone at Enpass, pick up and action the support case, offer some advice, and grant her the pro licence again that she has already proven that she purchased. If you need further details in order to find the case, please let me know. Thanks. Link to comment Share on other sites More sharing options...
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