Jump to content
Enpass Discussion Forum

Problems with Mobile


Francisco Cardoso

Recommended Posts

Hi @Francisco Cardoso

Welcome to the Enpass Forums.

I will gladly assist you with all your queries.

"Cannot have more than two vaults open on Android Client" - 

Kindly ensure that you are registered on the Android version of the app with the email address associated with a Pro or Premium license. Although Enpass is free to use on Desktop devices, there are certain restrictions when you use the free version on mobile devices like limited Vaults, limited Items etc.

If the issue persists, please share the version of the Enpass app and OS you are using, along with a screenshot of the error.

"Unable to sync the android client with google vaults"  -

For troubleshooting purposes, please create a manual backup of your Enpass data then follow the below steps –

  1. Remove the synchronization from all the connected devices. While doing so, you will also get an option to 'Delete data from Google Drive'. Please proceed with it and after doing it, enable the synchronization again.
  2. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.

If the issue persists, please share the below details -

  1. The version of the Enpass app and OS you are using.
  2. Any Firewall/Antivirus/VPN service you are using.
  3. A screenshot of the error occurring would be helpful.
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. Privacy Policy