Safari unable to connect and starting 30 enpass instances

[OGM]

When trying to use enpass in safari, it tries to connect to the app. In many cases that fails (often after waking up macOS). Sometimes it tries to reconnect and opens 30 enpass instances (see screenshot). And I want to add, that before macOS was put to sleep, I have successfully used it in Safari. So setup itself is ok. Once I restart Safari, enpass will work for some time.

[Abhishek Dewan]

Hi @OGM

I will gladly assist you with all your queries -

"When trying to use Enpass in safari, it tries to connect to the app. In many cases that fails ....." -

For troubleshooting purposes, please follow the below steps -

1. Ensure that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.
2. Go to Safari Preferences  >  Extensions  > Enpass . Then click the checkbox next to Enpass Extension in the sidebar.  Turn On  button in the pop-up that appears. Once the extension is installed, connect it to the Enpass desktop app to allow access to your saved accounts and passwords.
   Note - If its already enabled, try disabling and then re-enabling this setting.
3. Try clearing the cache and cookies of the browser.
4. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists.

"Sometimes it tries to reconnect and opens 30 Enpass instances (see screenshot)" -

Kindly try the below steps and share your findings with me -

1. Ensure that the Enpass app and OS is up to date.
2. Try restarting the Enpass app and the system.

If the issue persists, please share the version of the Enpass app and OS you are using and I will get this investigated for you.