userffm Posted June 25 Report Share Posted June 25 I'm running the latest version of Enpass on Windows 11. Upon login (that still perfectly worked a couple of days ago) I get a message, that I need to login again with my registered mail address. Enpass somehow shows my address (I didn't need to type in anything and I can't change the input, either). It assumes I have a business login (I do not), so no login possible, anymore. It still works perfectly fine on my iPhone. The question is ... what can I do to use Enpass on Windows 11 again? I can't change the input in the pop-up, I can't change any settings - I'm locked out completely. Link to comment Share on other sites More sharing options...
userffm Posted June 26 Author Report Share Posted June 26 Update: While I can't login into the full app, I have still full access via the tray bar pop-up. Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted June 26 Report Share Posted June 26 Hi @userffm I have forwarded this concern to our dedicated team and they are looking into this concern for you. As soon as I have more information on this matter, I will be sure to update this forum. Kindly bear with us until then. #SI-3382 Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted June 27 Report Share Posted June 27 Hi @userffm We were able to reproduce the issue on our end and a patch addressing this bug will be released in our upcoming major update. Your patience in the meantime is appreciated. 1 Link to comment Share on other sites More sharing options...
userffm Posted June 27 Author Report Share Posted June 27 This is still the best password manager for my needs – take all the time you need. :hug: 1 Link to comment Share on other sites More sharing options...
Steven Min Posted September 10 Report Share Posted September 10 OMG...I using it on my Macbook, and Enpass version is 6.9.0. I have same issue...It's nightmare. I didn't sync all password to Cloud because security reason. Please share how do i resotore/fix it. If i lost all credential stored in Enpass...it will be really really bullshit...please save me....please Link to comment Share on other sites More sharing options...
userffm Posted September 10 Author Report Share Posted September 10 Really sorry to hear that. I got a fix on windows a while ago, already. As for the cloud sync – it's encrypted as far as I know. If it's not too technical, Enpass supports Sync via WebDAV to a self hosted cloud as well. That may be a solution (but won't help you now, of course). Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted September 12 Report Share Posted September 12 Hi @Steven Min From your comments, I understand that you are facing the Session Expired screen when you try to use the app? If that is correct, please share the version of the Enpass and OS you are using and I'll assist you further with the appropriate steps. Link to comment Share on other sites More sharing options...
q9f Posted September 18 Report Share Posted September 18 On 9/12/2023 at 12:54 PM, Abhishek Dewan said: Hi @Steven Min From your comments, I understand that you are facing the Session Expired screen when you try to use the app? If that is correct, please share the version of the Enpass and OS you are using and I'll assist you further with the appropriate steps. Hello, I am facing the same issue on ArchLinux with Enpass Desktop version 6.9.0.1467. For now, I can continue using the browser extension, assistent, and mobile app, but opening the full app on desktop asks me to verify the session every other day. I have a pro version both for mobile and desktop. Notably, I'm using folder sync, maybe that stirrs things up? Thanks q9f Link to comment Share on other sites More sharing options...
Wisobe Posted September 25 Report Share Posted September 25 Hi ! I also had this issue on iOS 17, app version 6.9.2. It happened a few times during the last few days. Very weird. Link to comment Share on other sites More sharing options...
Kptain Posted Monday at 07:05 AM Report Share Posted Monday at 07:05 AM Good morning I've the same problem with ENPASS this morning! I use ENpass only on my desktop with Windows 11. So i don't have access to my mp!! I don't know the version of Enpass but i think it is one of the last one. Thanks Link to comment Share on other sites More sharing options...
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