Session suddenly expired, no login possible

[userffm]

I'm running the latest version of Enpass on Windows 11. Upon login (that still perfectly worked a couple of days ago) I get a message, that I need to login again with my registered mail address. Enpass somehow shows my address (I didn't need to type in anything and I can't change the input, either). It assumes I have a business login (I do not), so no login possible, anymore.

It still works perfectly fine on my iPhone.

The question is ... what can I do to use Enpass on Windows 11 again? I can't change the input in the pop-up, I can't change any settings - I'm locked out completely. 

[userffm]

Update: While I can't login into the full app, I have still full access via the tray bar pop-up. 

[Abhishek Dewan]

Hi @userffm

I have forwarded this concern to our dedicated team and they are looking into this concern for you. As soon as I have more information on this matter, I will be sure to update this forum. Kindly bear with us until then.

#SI-3382

[Abhishek Dewan]

Hi @userffm

We were able to reproduce the issue on our end and a patch addressing this bug will be released in our upcoming major update. Your patience in the meantime is appreciated.

[userffm]

This is still the best password manager for my needs – take all the time you need. :hug:

[Steven Min]

OMG...I using it on my Macbook, and Enpass version is 6.9.0. 

I have same issue...It's nightmare. I didn't sync all password to Cloud because security reason.

Please share how do i resotore/fix it.  If i lost all credential stored in Enpass...it will be really really bullshit...please save me....please

[userffm]

Really sorry to hear that. I got a fix on windows a while ago, already. As for the cloud sync – it's encrypted as far as I know. If it's not too technical, Enpass supports Sync via WebDAV to a self hosted cloud as well. That may be a solution (but won't help you now, of course).

[Abhishek Dewan]

Hi @Steven Min

From your comments, I understand that you are facing the Session Expired screen when you try to use the app? If that is correct, please share the version of the Enpass and OS you are using and I'll assist you further with the appropriate steps.

[q9f]

On 9/12/2023 at 12:54 PM, Abhishek Dewan said:

Hi @Steven Min

From your comments, I understand that you are facing the Session Expired screen when you try to use the app? If that is correct, please share the version of the Enpass and OS you are using and I'll assist you further with the appropriate steps.

Hello,

I am facing the same issue on ArchLinux with Enpass Desktop version 6.9.0.1467.

For now, I can continue using the browser extension, assistent, and mobile app, but opening the full app on desktop asks me to verify the session every other day.

I have a pro version both for mobile and desktop. Notably, I'm using folder sync, maybe that stirrs things up?

Thanks

q9f

[Wisobe]

Hi ! I also had this issue on iOS 17, app version 6.9.2. It happened a few times during the last few days. Very weird.

[Kptain]

Good morning

I've the same problem with ENPASS this morning! I use ENpass only on my desktop with Windows 11. So i don't have access to my mp!!

I don't know the version of Enpass but i think it is one of the last one.

Thanks

[2h2o]

Same problem for 4 days now.
Nothing happens after entering the code received by email

Win 10 Pro
Enpass v 6.90.1466.0
 

[Abhishek Dewan]

Hi @Kptain @2h2o

I have shared the instructions to access the logs. Kindly follow them and share the logs with me.

[MFV]

I have been using Enpass for many years and have never had this issue until after the last update. It is only happens on the Windows 10 PC not on my Android phone. After starting the app, you receive a message that says " Session has expired" and to send a activation code to the email on file which is displayed. After receiving the 6 digit numeric code, you enter it and the program starts but the sync to onedrive is inactive. I select onedrive, login to Microsoft , then another Enpass is spawned and everything works. The original Enpass is still running showing it is trying to connect to Onedrive and all operations are not usable in that app (original app that was opened)

Enpass Version 6.9.1 (1515)

Windows Version 
OS Name    Microsoft Windows 10 Home
Version    10.0.19045 Build 19045
Any assistance would be greatly appreciated

[gaetawoo]

Same thing has been happening to me on Windows 10 in the last month. 

Windows 10 19045.3448

Enpass 6.9.1 (1515)

 

The mini widget and web widgets still work without issue, but opening the main app window, it shows that SESSION EXPIRED message and sends a code to my email. It won't let me use the window until I authenticate. Once I do, then it says it's disconnected from my cloud sync. So I have to reauthenticate that too. This has happened twice this month and it's very irritating. FIX IT please.

[justaguy]

Hello, recently I've been randomly getting a "session expired" message when opening Enpass, even when I've been actively using it recently. I would like to opt out of this feature entirely, as I'm happy with just using my strong password. I can't find the setting to remove this when searching through the settings of Enpass for Windows. Can you please let me know how to disable this? Thank you. 

[justaguy]

I've been using Enpass all day today, yesterday, and every day. Yet Enpass again gave me this "Session expired" message. 

 

 

Can someone please tell me how to turn this feature off? 

 

[Darrell]

Same issue resolved - Uninstall via Windows System Apps and Features - wait at least 30 mins - Reinstall via MS App Store.

NOTE: Check to see if your last Auto/Manual/Cloud Backup and the date is available before you uninstall, to import after reinstall.

IF not, choose alternate.

method of repair.

 

Edited December 2, 2023 by Darrell