MaxKraft Posted September 18, 2023 Report Share Posted September 18, 2023 Hello, I am trying to use Enpass, but right now I am not able to get it started with firefox. The installed extension is attached. That's it. There is not button in the browser, and there wasn't any prompt to confirm the account. I also installed it in Chrome, but there everything was fine. Link to comment Share on other sites More sharing options...
AnakinCaesar Posted September 19, 2023 Report Share Posted September 19, 2023 (edited) Have you checked, if you can find the attachement in the FireFox extensions button? Otherwise try and configure your symbol area and search if the extension is listed there. Edited September 19, 2023 by AnakinCaesar Link to comment Share on other sites More sharing options...
MaxKraft Posted September 19, 2023 Author Report Share Posted September 19, 2023 This is how my extension button looks like: In the symbol area are no extensions to choose. By the way, I have the same problem with Firefox on Android. Link to comment Share on other sites More sharing options...
AnakinCaesar Posted September 19, 2023 Report Share Posted September 19, 2023 Click on the puzzle icon, it shows all installed extensions. Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted September 19, 2023 Report Share Posted September 19, 2023 Hi @MaxKraft In addition to what @AnakinCaesar suggested, you can also refer to the steps in this link and ensure that you are not missing any crucial steps while installing the browser Extension. Also, I would suggest checking that you have the latest version of browser installed , re-configuring the extension, and reinstalling it from here. Moreover, the Enpass Extension is available for Desktop devices only. To learn about autofilling in the Android version of the app, please refer to this link. Link to comment Share on other sites More sharing options...
MaxKraft Posted September 19, 2023 Author Report Share Posted September 19, 2023 Hi, I have the newest version of Firefox: Enpasse is not under the puzzle icon: It is, however, listed under the extension, refer to the screenshot before. Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted September 20, 2023 Report Share Posted September 20, 2023 Hi @MaxKraft Thank you for sharing the screenshot. Kindly share the version of the Enpass and OS as well and I will get this concern further checked for you. Link to comment Share on other sites More sharing options...
MaxKraft Posted September 20, 2023 Author Report Share Posted September 20, 2023 Here you are: Enpass: 6.9.0 (1467) OS: Ubuntu 22.04.3 LTS Link to comment Share on other sites More sharing options...
AnakinCaesar Posted September 21, 2023 Report Share Posted September 21, 2023 newest FF version is 117.0.1 for Ubuntu, maybe update and check again. Works for me in a fresh VM Link to comment Share on other sites More sharing options...
MaxKraft Posted September 21, 2023 Author Report Share Posted September 21, 2023 I finally found the issue! My Firefox was set to delete all cookies after shutdown, so basically a private mode. For the Enpass extension the option "Work with private mode" was disabled, so it couldn't work on my browser. Problem solved, thanks a lot to everyone for the patient help. 1 1 Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted September 21, 2023 Report Share Posted September 21, 2023 Hi @MaxKraft Thank you for letting us know that the issue you were facing has been resolved. In case of any other queries/concern, feel free to create a new forum or contact us at support@enpass.io and we will be happy to help! Link to comment Share on other sites More sharing options...
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