enpass unable to connect two vaults to the same account

[hispanico957]

I search to syncornize Enapss on my new samsung but i receive always this message:

enpass unable to connect two vaults to the same account for data synchronization: Primary vault

This happened now also with Enpass desktop

 

 

Pls how solve it ?

Thank

Hispa

Edited September 20, 2023 by hispanico957

[AnakinCaesar]

This sounds like you tried to create a new vault in the same cloud location instead of opening and reusing your old vault. In the setup process try to restore / recover from cloud instead of saying, that you're a new user. Refer to here: https://support.enpass.io/app/setup/restoring_your_existing_enpass_data.htm
Or try adding your old vault according to this: https://support.enpass.io/app/vault/adding_an_existing_vault_in_enpass.htm

[Abhishek Dewan]

Hi @hispanico957

No two vaults can be synced to the same cloud account and each vault in Enpass must be synced to a distinguished cloud. However, you can use the same cloud service provider (i.e., Dropbox, Google Drive, etc) but the accounts must be different per vault. Kindly use different cloud account to synchronize in case of multiple vaults.