Mahmoud Ahmed Posted May 27, 2018 Report Share Posted May 27, 2018 Hi I'm using Enpass 5.6.9 (151) MacOS High Sierra 10.13.4 Chrome Browser Version 66.0.3359.181 (Official Build) (64-bit) suddenly i think after chrome upgrade, the Enpass extension didn't work when i click on Enpass icon while fill login info id didn't response, by the way i tried to remove extension and install again and it didn't response also i tried to use FireFox extension and it didn't work also (60.0.1 (64-bit) Link to comment Share on other sites More sharing options...
hihouhou Posted May 30, 2018 Report Share Posted May 30, 2018 Hello, same thing for me firefox 60.0.1, enpass 5.6.9 -:( Link to comment Share on other sites More sharing options...
hihouhou Posted June 7, 2018 Report Share Posted June 7, 2018 doesn't work with FF 60.0.2 (64 bits) Why paying this soft if no support... Link to comment Share on other sites More sharing options...
roman Posted June 10, 2018 Report Share Posted June 10, 2018 (edited) I also had problem after installing new enpass version. I had to reinstall enpass extension, open and close enpass several times before it started working again. Weird bug. Edited June 10, 2018 by roman Link to comment Share on other sites More sharing options...
timpage98 Posted June 12, 2018 Report Share Posted June 12, 2018 Hello Today I restarted chrome and suddenly all of my extensions did not work ____________________________ Best website freejobalert in India Link to comment Share on other sites More sharing options...
tdhlawyer Posted June 14, 2018 Report Share Posted June 14, 2018 Same issue here. I experienced this a few weeks back and had to step back to a previous version to get the browser extension to work. Our office upgraded to Windows 10 so I had to download the desktop Enpass and reload the extension. Now the Chrome extension doesn't work again. Ugghhh. Link to comment Share on other sites More sharing options...
Anshu kumar Posted June 18, 2018 Report Share Posted June 18, 2018 Hey @tdhlawyer Please share some information so that we can look into this issue: Which versions of Enpass, Enpass extension and Chrome browser are you using? Are you using any antivirus or third-party security-related extension? Are you using a proxy? Are you facing the same problem with other browsers too? Thanks for your co-operation. Link to comment Share on other sites More sharing options...
hihouhou Posted June 18, 2018 Report Share Posted June 18, 2018 FF 60.0.2 (64 bits) FF plugins 5.5.2 Enpass 5.6.9 Link to comment Share on other sites More sharing options...
tdhlawyer Posted June 20, 2018 Report Share Posted June 20, 2018 (edited) On 6/18/2018 at 5:30 AM, Anshu kumar said: Hey @tdhlawyer Please share some information so that we can look into this issue: Which versions of Enpass, Enpass extension and Chrome browser are you using? Are you using any antivirus or third-party security-related extension? Are you using a proxy? Are you facing the same problem with other browsers too? Thanks for your co-operation. Enpass version 5.6.17.0 Not sure about the AntiVirus. It is a work computer running Windows 10 No proxy I didn't try other browsers because I won't use other browsers. I moved over to the beta version for the browser plugin to work but I have to manually change passwords on my phone as there is no Android 6 beta yet. Edited June 20, 2018 by tdhlawyer Link to comment Share on other sites More sharing options...
hihouhou Posted June 24, 2018 Report Share Posted June 24, 2018 HEllo, when update? Link to comment Share on other sites More sharing options...
hihouhou Posted June 26, 2018 Report Share Posted June 26, 2018 FF 61.0 (64 bits) same issue what are you doing? where is support??? Link to comment Share on other sites More sharing options...
kinwolf Posted June 27, 2018 Report Share Posted June 27, 2018 I have the same problem. Ff 60 with enpass portable latest version. The only way to make it work it to always reinstall the FF extension. Very annoying. Link to comment Share on other sites More sharing options...
fmfm Posted June 28, 2018 Report Share Posted June 28, 2018 same for me : Mac OS 10.13.5 Enpass 5.6.9 (151) works OK on safari does not work on Chromium (not chrome, chromium) anymore since 2 days. when I click on the (T) icon in the Chromium icon bar, it says "please start Enpass desktop..." Burt the desktop is already running, on and opened. Also, browsers extensions are enabled and working (used to work fine 2 days ago and works OK on safari). Reinstalled chromium, enpass, updated chromium, restarted computer : none fixed the problem. Link to comment Share on other sites More sharing options...
Guest Akash Vyas Posted July 3, 2018 Report Share Posted July 3, 2018 Hey guys, Sorry for the delay. We tested this issue on MacOS 10.13.5 and everything seems to work fine here. To investigate further, we need some help from your side. Please let us know: MacOSX version Are you using multiple user accounts on your system? If yes, does this problem appear in the admin account or otherwise? Also, open Enpass, click on the Firefox extension and then run this command in the terminal and share the results at support@enpass.io lsof -i:10391 Where 10391 is the port number and if there is no output (blank), please try with other port numbers between 10391 to 10395. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
hihouhou Posted July 3, 2018 Report Share Posted July 3, 2018 No problem with my debian, only for windows so your lsof... :-( Link to comment Share on other sites More sharing options...
Guest Akash Vyas Posted July 4, 2018 Report Share Posted July 4, 2018 Hey @hihouhou Sorry for the mix-up. Here's the command for the Windows platform, please perform these steps and share the output at support@enpass.io: Open Enpass and make sure that only the Enpass Firefox extension is enabled, now run the following command in command prompt: netstat -ano | findstr 10391 If this doesn't show any result, please try 10391 to 10395. Whichever command gives the output, then run this command: echo off & (for /f "tokens=5" %a in ('netstat -aon ^| findstr 10391') do tasklist /NH /FI "PID eq %a") & echo on Note: The value of findstr 10391 can be changed according to the output. For ex: suppose the output comes after running this command "netstat -ano | findstr 10392" then you have to run this command: echo off & (for /f "tokens=5" %a in ('netstat -aon ^| findstr 10392') do tasklist /NH /FI "PID eq %a") & echo on Thanks for your co-operation. Link to comment Share on other sites More sharing options...
hihouhou Posted July 4, 2018 Report Share Posted July 4, 2018 (edited) Hello, Email sent :-) Your ticket ID is 91945 Regards Nicolas Edited July 4, 2018 by hihouhou Link to comment Share on other sites More sharing options...
hihouhou Posted July 5, 2018 Report Share Posted July 5, 2018 Enpass works again with new beta version Link to comment Share on other sites More sharing options...
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