Firefox shortcut combination no longer working

[JamRoller]

I use CTRL+SHIFT+Q as my shortcut to activate the browser extension on all the browsers I've used Enpass on.

Setting this up in Firefox took a bit of work, because by default Firefox uses this keyboard shortcut to exit / close the browser window. Fortunately, there is an off switch for that shortcut in Firefox.

I've been using Enpass and Firefox for months without issue. But recently, I've noticed that the Enpass extension for Firefox on my home PC no longer opens via the keyboard shortcut. It still works fine on my work laptop, though (same version of Firefox: 138.0.1, but it also didn't work at home in the previous version, and my work laptop was fine in the previous version).

I have also noticed that if I try to reset the keyboard shortcut at home to CTRL+SHIFT+Q, I see an "Invalid combination" message, which I don't remember seeing before. I'm not sure if this is due to an update to Enpass, or an update to Firefox. I suspect the former.

I am going to try and uninstall and reinstall both Firefox and Enpass to resolve this issue, but I thought I would also post here to see if anyone else is having this trouble or if this is a deliberate change. If it's a deliberate change, that will be annoying as I've used this combination for ages now and there are few options remaining for a one-handed combination (many of the combinations in this area of the keyboard are used for other purposes). For additional context, I use CTRL+ALT+Q to open the main Enpass app, and CTRL+SHIFT+Q to activate the browser extension, so I really just switch between SHIFT and ALT. I would rather not have to go looking for a paired combination.

Any help, advice or support would be appreciated.

JR

[Amandeep Kumar]

I’ve forwarded your request and the specifics of the issue to our Enpass Product Team for further investigation. They will look into the behavior you're experiencing with the CTRL+SHIFT+Q shortcut not functioning in Firefox and showing as an "Invalid combination."

I’ll keep you updated on any developments. If we need more information from your side, we’ll reach out via this thread.
#SI-4357