Jump to content
Sign in to follow this  
HaPe

Not able to reset App on Device

Recommended Posts

Hi 

I try  to"reset" the app on my device. The app don't accept my Master Password. I'am sure that it is correct, but ok.

So i try to uninstall the app. Before uninstalling i deleted the cache and data under Settings / App/... .
The I unistalled the app. But after installing from the Store i will be asked for the Master password.

Tried a couple of things. Looking for a folder on the device. Cleared data and cache, uninstalled, rebooted...

Nothing works. There is noway to start from the scratch (may be that i can make a "hard" reset for the device....).

 

Any idea how to get rid of the Master Password nightmare?????

 

Thank you in advance

HaPe

Share this post


Link to post
Share on other sites

Hey @BrinaLowe 

Sorry for the trouble you are going through.

Please follow these troubleshooting steps and let me know if the problem persists:

  • Quit Enpass (If running).
  • Go to Device Settings --> Backup & Reset --> Disable Automatic restore.
  • Goto Settings--> Manage Applications--> Click Enpass--> Clear cache and data
  • Now open Enpass --> It will prompt you a Welcome Screen.

Hope this helps!

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...