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HaPe

Not able to reset App on Device

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Hi 

I try  to"reset" the app on my device. The app don't accept my Master Password. I'am sure that it is correct, but ok.

So i try to uninstall the app. Before uninstalling i deleted the cache and data under Settings / App/... .
The I unistalled the app. But after installing from the Store i will be asked for the Master password.

Tried a couple of things. Looking for a folder on the device. Cleared data and cache, uninstalled, rebooted...

Nothing works. There is noway to start from the scratch (may be that i can make a "hard" reset for the device....).

 

Any idea how to get rid of the Master Password nightmare?????

 

Thank you in advance

HaPe

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Hey @BrinaLowe 

Sorry for the trouble you are going through.

Please follow these troubleshooting steps and let me know if the problem persists:

  • Quit Enpass (If running).
  • Go to Device Settings --> Backup & Reset --> Disable Automatic restore.
  • Goto Settings--> Manage Applications--> Click Enpass--> Clear cache and data
  • Now open Enpass --> It will prompt you a Welcome Screen.

Hope this helps!

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