Jump to content
Sign in to follow this  
mjeshurun

Error while purchasing Enpass. Response code 7

Recommended Posts

I purchased Enpass 6 for my sister. She has two Android phones using the same Google Play Store account.

The first phone I used to purchase Enpass works ok and I see all premium features. 

The second phone still shows the trial version, and when I press "purchase" I get a message saying I already paid for the app. And then I see the following message: "Error while purchasing Enpass. Response code 7".

Any idea for a solution?

Share this post


Link to post
Share on other sites

Hi, I've got exactly the same issue. On my old android phone it works. One the new one (I'm using the same google account) Enpass is in trial mode. When I click "buy" I receive an error saying that I'm owner of this element and after pressing OK another popup saying "Error while purchasing Enpass. Response code 7".

Any solution for that ?

Share this post


Link to post
Share on other sites
31 minutes ago, kefipit said:

Hi, I've got exactly the same issue. On my old android phone it works. One the new one (I'm using the same google account) Enpass is in trial mode. When I click "buy" I receive an error saying that I'm owner of this element and after pressing OK another popup saying "Error while purchasing Enpass. Response code 7".

Any solution for that ?

Try to restart your phone. It fixed the error message for me. Since then my app has been running in Pro mode. 

Share this post


Link to post
Share on other sites

Yeah !!!! It's working now ... like I said, I restarted with no success ...but after that I continued with phone setup, I installed some new apps, meanwhile checking Enpass couple times with no luck  ... and after 3 maybe 4 hours, I started Enpass once again ... and it was OK. (no idea what was the root cause).

Share this post


Link to post
Share on other sites

after new upadate of enpass, it's the same issue many android user's have seen, try to restart or reboot your phone , or force stop your app and again start it clear all credentials and again fill all fields.

Share this post


Link to post
Share on other sites

Have the same issue. Already purchased it, but now it shows that the app is "non pro version". Trying to purchase - getting error 7

  • Sad 1

Share this post


Link to post
Share on other sites

I also have the exact same issue? Purchased enpass on android and I'm sure I used the same account for it.

It also says "Error, you already own this item" before the popup error message appears. Due to security restrictions I can not make and attach a screenshot.

Edited by Machia

Share this post


Link to post
Share on other sites

Hey @Machia,

Sometimes a reboot of the device might resolve these issues. In case if the problem persists, try clearing the Cache of the Play Store.

For this, please follow these steps:

  1. Open Enpass and take a backup via App Settings > Advanced > Backup > Local on Device > Save it.
  2. Uninstall the app from the system. Before uninstalling make sure you have saved the backup.
  3. Go to Device Settings > Applications > Play Store > Clear Data.
  4. Reinstall Enpass with the same Google Account with which you purchased it earlier and your Pro version will be restored.

Hope this helps!

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...