wgaustin Posted January 26, 2019 Report Share Posted January 26, 2019 Ver 6.0.2 I cannot view attachments. I select "open" on the drop down and a preview window opens but doesn't show anything. Any suggestions? Link to comment Share on other sites More sharing options...
wgaustin Posted January 26, 2019 Author Report Share Posted January 26, 2019 Clarification. The attachment issue is only with the desktop version. It works fine on the synced iPhone app. Link to comment Share on other sites More sharing options...
Anshu kumar Posted January 28, 2019 Report Share Posted January 28, 2019 Hey @wgaustin, Sorry for the trouble you are going through. Please share some more info so that we can investigate further. OS version? The format of attachment? Is this specific to a particular attachment ? Cloud service for sync? Thanks! Link to comment Share on other sites More sharing options...
TomB Posted January 28, 2019 Report Share Posted January 28, 2019 Hi Anshu, same here… OS: Windows 10 (1809) and OSX Mojave (-> both Desktop versions…. IOS works fine…) Sync: OneDriveFile Format .pdf Entries imported via 1PW Exchange File... Description: File menu (the three dots) shows "save" and "open"; after clicking open, a new window appears on the right side, but no document is shown, only a lot of "White" To exclude importing issues, I've attached a new pdf to a new entry: in this case, the menu doesn't even provide an "open", only "save" is shown… IOS works fine too in this case… Hope, this will help… greets Tom Link to comment Share on other sites More sharing options...
wgaustin Posted January 28, 2019 Author Report Share Posted January 28, 2019 9 hours ago, Anshu kumar said: Hey @wgaustin, Sorry for the trouble you are going through. Please share some more info so that we can investigate further. OS version? The format of attachment? Is this specific to a particular attachment ? Cloud service for sync? Thanks! Anshu - OS: iOS 10.13.6 Format: PDF attachments. Same as Tom above. Note other types like JPG work fine Cloud service: iCloud Thanks Link to comment Share on other sites More sharing options...
Anshu kumar Posted January 30, 2019 Report Share Posted January 30, 2019 Hey guys, Currently, Enpass for desktop can open a viewer for text and image files only. Viewers for other file formats are already in our roadmap for the future version. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
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