Attachments don't work

[wgaustin]

Ver 6.0.2  I cannot view attachments.  I select "open" on the drop down and a preview window opens but doesn't show anything.  Any suggestions?

[wgaustin]

Clarification.  The attachment issue is only with the desktop version.  It works fine on the synced iPhone app.

[Anshu kumar]

Hey @wgaustin,

Sorry for the trouble you are going through.

Please share some more info so that we can investigate further.

• OS version?
• The format of attachment?
• Is this specific to a particular attachment ?
• Cloud service for sync?

Thanks!

[TomB]

Hi Anshu,

same here…

OS: Windows 10 (1809)  and OSX Mojave (-> both Desktop versions…. IOS works fine…)

Sync: OneDriveFile

Format .pdf

Entries  imported via 1PW Exchange File...

Description: File menu (the three dots) shows "save" and "open"; after clicking open, a new window appears on the right side, but no document is shown, only  a lot of  "White" 

To exclude importing issues, I've attached a new pdf to a new entry: in this case, the menu doesn't even provide an "open", only "save" is shown…   IOS works fine too in this case…

Hope, this will help…

greets

Tom

[wgaustin]

9 hours ago, Anshu kumar said:

Hey @wgaustin,

Sorry for the trouble you are going through.

Please share some more info so that we can investigate further.

• OS version?
• The format of attachment?
• Is this specific to a particular attachment ?
• Cloud service for sync?

Thanks!

Anshu - 

OS: iOS 10.13.6

Format: PDF attachments.  Same as Tom above.  Note other types like JPG work fine

Cloud service:  iCloud

 

Thanks

[Anshu kumar]

Hey guys,

Currently, Enpass for desktop can open a viewer for text and image files only. Viewers for other file formats are already in our roadmap for the future version.

Thanks for your co-operation.