January 26, 20197 yr Ver 6.0.2 I cannot view attachments. I select "open" on the drop down and a preview window opens but doesn't show anything. Any suggestions?
January 26, 20197 yr Author Clarification. The attachment issue is only with the desktop version. It works fine on the synced iPhone app.
January 28, 20197 yr Hey @wgaustin, Sorry for the trouble you are going through. Please share some more info so that we can investigate further. OS version? The format of attachment? Is this specific to a particular attachment ? Cloud service for sync? Thanks!
January 28, 20197 yr Hi Anshu, same here… OS: Windows 10 (1809) and OSX Mojave (-> both Desktop versions…. IOS works fine…) Sync: OneDriveFile Format .pdf Entries imported via 1PW Exchange File... Description: File menu (the three dots) shows "save" and "open"; after clicking open, a new window appears on the right side, but no document is shown, only a lot of "White" To exclude importing issues, I've attached a new pdf to a new entry: in this case, the menu doesn't even provide an "open", only "save" is shown… IOS works fine too in this case… Hope, this will help… greets Tom
January 28, 20197 yr Author 9 hours ago, Anshu kumar said: Hey @wgaustin, Sorry for the trouble you are going through. Please share some more info so that we can investigate further. OS version? The format of attachment? Is this specific to a particular attachment ? Cloud service for sync? Thanks! Anshu - OS: iOS 10.13.6 Format: PDF attachments. Same as Tom above. Note other types like JPG work fine Cloud service: iCloud Thanks
January 30, 20197 yr Hey guys, Currently, Enpass for desktop can open a viewer for text and image files only. Viewers for other file formats are already in our roadmap for the future version. Thanks for your co-operation.
