urgent Enpass Cloud Sync Prohibited

[OLLI_S]

Hello,

at work I was able to use the Enpass Cloud Sync via OneDrive.
The database could be synced without any problems.

Today I get a Sync Error shown in Enpass with the following message:
Something went wrong while syncing with OneDrive. Error code: 504056

In Enpass I have added a proxy that should be used by all applications that access the internet.
But the website OneDrive is no longer allowed (same for Google Drive and Dropbox).

So, what other ways do I have to sync my database?

Best regards

OLLI

 

[OLLI_S]

Hello,

after I did not get any answer or solution for my problem (that still exists) I decided to go back to KeePass.
Luckily I had just 60 entries in Enpass and most of them are still in KeePass, so only 10 entries must be added / updated in KeePass.

I am very disappointed that you don't get any reply here.
And I am disappointed that I wasted 13 Euro for the Android app that is now useless for me.

Best regards

OLLI

[OLLI_S]

Hello,

this topic is not answered for 3 weeks now!
I bought Enpass and expected some more support.

I am very disappointed because I spent much time writing suggestions for Enpass.
But now where I have a technical problem I don't get any reply.

OLLI

[Anshu kumar]

Hey @OLLI_S,

We are sorry for the inconvenience and late reply.

Can you please let me know which proxy server you are using so that we can configure in our lab and check where the problem could be.

Thanks for your co-operation.

 

[OLLI_S]

Hello  @Anshu kumar,

the proxy servers are internal servers of our company (a huge company with more than 20,000 employees).
I tried all available proxies, also proxies that are available to enter in applications.

My company has restricted the access to Cloud-Storage-Providers such as OneDrive, Google Drive, Dropbox, etc.
So it is impossible to access OneDrive anymore.
Without entering a proxy I can not access the internet.

Although Enpass has many interesting features I switched back to KeePass after I did not get any reply here for more than 3 weeks.
I used this solution before and it is working in my company.

@Anshu kumar
Is there a way to get a refund for the Android App that I bought?
I know the time where I can refund the app is expired but I hope that you will be accommodating and refund Enpass.
Thank you.

I have many suggestions for Enpass here (on papers).
I plan to send them via a personal message (so you will benefit from then).
Posting them here in the forums is too much work.

Best regards

OLLI

Edited April 10, 2019 by OLLI_S

[Guest Vikram Dabas]

Hi @OLLI_S

We are really sorry that you feel this way!

You're right- it shouldn't take that long to respond you, and I completely understand how it can be frustrating to receive a late reply, especially when you’re facing some problems.

OLLI_S, we always try to resolve the user's problem by guiding them to the proper solution. But from your comment, we did not meet this goal. Your comments are noted, and we will make sure that our valuable customer will not have to wait a long to get the responses.

I ask you to allow us another opportunity to serve you, and we will consider it our privilege to have you again with us.

Once again, sincerely apologize for all the inconvenience you went through.