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h.koch

iOS installation on multiple devices

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Hello,

 

I installed Enpass with Pro on my iPhone, also on my iPad (with the same AppleID). Is the usage of the Pro functionality supported on the second device, or do I have to purchase a second time on the iPad for the same AppleID? I already bought the in-app purchase on the iPhone, recovery on iPad stucks in loading.

 

Greetings,

Harald

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Hey @h.koch 

Thanks for writing in.

No, you don't need to buy it again. To restore the pro version on the other iOS devices please download Enpass with the same Apple ID with which you have purchased Enpass earlier.

NOTE: Before uninstalling the app make sure you already have the backup of Enpass data.

Cheers!

 

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Hi,

 

I exactly did so, but the process of restoring the in-app purchase loads forever. Do you need my iTunes transaction details?

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Hi @h.koch

Sorry for the unpleasant experience.

Please reinstall the app from App Store. Go to Enpass Settings > Upgrade to Pro version > Click 'Restore' and let me know if you still face any problem.

If it occurs, then share the following information:

  • Are you facing the same issue with other apps as well?
  • Country and Language in which you are using the devices.
  • Any error message you encounter while resorting the purchase? A screenshot (if possible), would be appreciated.

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