mcampbel123 Posted May 28, 2019 Report Posted May 28, 2019 I exported my data to a json file in enpass. I then deleted all records in enpass. Finally I imported the json file I saved above. - After selecting the file enpass outputs "Ready to Import. 224 items found." - I press the "Continue" button, and enpass outputs "Success. 224 items have successfully been imported into Empass". I then press the "Done" button. However, *no* items appear in Empass under any category, such as under "All items". Empass is still empty of any data. What is wrong here?
Anshu kumar Posted May 29, 2019 Report Posted May 29, 2019 Hey @mcampbel123, Sorry for the trouble you are going through. Please follow these troubleshooting steps and let me know if the problem persists. Open Enpass --> Go to Advanced Settings --> Apply function Erase Everthing. Now open Enpass and then import data. Hope this helps!
mcampbel123 Posted June 3, 2019 Author Report Posted June 3, 2019 I did that. When I try to load the json file, it asks for a password: "Please provide the master password of the backup file". NOTE: enpass was originally defaulting to look for an "Enpass file" when I select "From this PC -> Backup file". My json file backup did not show up, so I selected "all files". When I enter the password I created for enpass, enpass responds "Incorrect Password". What is strange is that the json file is completely readable. I can open it and see all the fields including the passwords - nothing is encrypted. How do I import my information from a json file after erasing everything?
Anshu kumar Posted June 4, 2019 Report Posted June 4, 2019 Hey @mcampbel123, Sorry for the trouble you are going through. Please follow these steps to import JSON file into Enpass. Open Enpass --> Create an empty keychain with the same master password which you are using previously. Now Tap on Menu --> File --> Import --> Select Enpass and follow the instruction. Hope this helps!
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