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Sivakumar K

unable to restore enpass purchase Error code:301

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Hi Team,

 

i have recently migrated to new laptop when i wanted to restore my purchase it's throwing following error, attached is the screen shot for your reference.  

 

 

Screenshot_2.png

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Hi @Sivakumar K,

Sorry for the trouble you are going through.

Please follow the steps below and let us know if the issue gets resolved:

1. Log out from Windows Store.
2. Sign in with the Mircosoft account that you used to purchase the app earlier.
3. Open Enpass app and let us know whether the Pro version is restored or not.

If the problem persists, kindly share your Enpass purchase receipt via PM so that I can help you better.

Thanks!

  • Thanks 1

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On 5/31/2019 at 2:30 PM, Anshu kumar said:

Hi @Sivakumar K,

Sorry for the trouble you are going through.

Please follow the steps below and let us know if the issue gets resolved:

1. Log out from Windows Store.
2. Sign in with the Mircosoft account that you used to purchase the app earlier.
3. Open Enpass app and let us know whether the Pro version is restored or not.

If the problem persists, kindly share your Enpass purchase receipt via PM so that I can help you better.

Thanks!

Had the same problem (and in general, a reset on theme settings, reverting back to the light version every few weeks), and re-login solved it. Thanks!

Edited by eno

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