Kashish

Hello @Dimosthenis, Could you please try uninstall and reinstall of the Enpass extension? Ideally, that should fix the issue, however, if the issue persists let us know. Thanks.

Hey @Bebef, Our QA team has replicated the issue and we're working towards a fix. We'll be updating this space with updates on the issue. Thanks.

Hey @Bebef, I apologise for the delay in response. Our QA team was unable to reproduce the issue earlier. We're gonna check it again and update you with the results. However, could you please try disabling the sync and then set it up again with the same account to check if that fixes the issue. Thanks.

Hello @N3wbee, Season's Greetings! Enpass prices as mentioned above are in USD(without taxes). Enpass costs different in each country as the users are billed in their particular country's currency. The surplus amount is due to the additional taxes that are levied as per the applicable country/state's tax laws. Cheers

Hey all, The latest version of Enpass extension for Chrome doesn't disable Chrome's built-in password manager. Firstly, make sure you're using the latest extension. Afterwards, please try disabling the Enpass extension and check if that enables Chrome's password manager. Thanks.

Hello @spn, The latest version 6.3.3 has been released on the Mac store. Please update your app and check if the issue has resolved. Thanks.

Hello all, A Beta update with the fix for this issue has been released. Please check and confirm, we'll proceed with the release of stable version soon. Thanks.

Hello all, A Beta update with the fix for this issue has been released. Please check and confirm, we'll proceed with the release of stable version soon. Thanks.

Hey, The issue with Windows Hello functionality in Enpass is already tested, reproduced and fixed at our end. We'll be releasing an update with the fix very soon! Apologies for the inconvenience that's been caused, I understand it's taxing to enter Master password repeatedly. Thanks.

Hey all, Inconvenience is regretted. We've already reproduced and found the bug for the "Touch ID" issue. A fix is under way and will be available in the next update. We hope to release the fix soon. Thanks.

Hey @Olaf, Thanks for writing here. Could you please share the following: Operating system and the Enpass version. Enpass and the device language. Thanks.

Hey @Thorned Rose, We tried reproducing this issue at our end. Here's a little activity for you: When the Enpass browser extension stops running, please execute the command lsof -i:10391 in the terminal and share the results. Whenever the extension's communication with Enpass app breaks, please enable logs under Enpass Advanced settings and share them at support@enpass.io. Thanks.

Hi all, A fix for the iCloud sync issue has been released in the latest Enpass version 6.3.2 for Windows and Mac. Please update Enpass app on desktop to the latest version and confirm. Thanks.

@Mar, There might be a delay in delivering OTP as your email provider’s server grey-lists the email from Enpass and thus it takes more time to validate its authenticity. You could try using a different email ID for registration.

Hello @patanne, The close button is intended to minimise Enpass to system tray, you could use the keyboard shortcut 'Ctrl-Q' to quit completely and close the app. Thanks.

Hey @Dorora, The error code 907978 seems to be an error with the WebDAV sync. You could either re-establish the sync after disconnecting it or you could take a backup of Enpass data, delete the Enpass folder(hidden) from the cloud and reinitialise the sync. Hope this helps in solving sync issue. Thanks.

Hey @phughes Welcome to the forum! You couldn't access data on new phones as Enpass data is stored offline, not on any account. Do you have your old phones with you? You can establish cloud sync in Enpass and restore your data on the new phone with the same cloud account. Hope this helps. Thanks.

Hey @Sully, Welcome to the Enpass forum! You can auto-fill login details for a website using Enpass browser extension without even having the need to copy-paste the passwords. If you wish to copy the passwords, open Enpass -> select the item -> click on Copy icon next to the password or right-click on the password field and click Copy. You can then paste the password on the website. If the above doesn't work, share the Enpass version with the download source(website or store) and the OS version you're using Enpass on. Thanks.

Hello @JMeyer8152, Welcome to the forum! It seems that you've forgot the Enpass master password. Unfortunately, there's no way of recovering the master password once you've lost it. If you have a different query, just reply. Thanks.

Hey guys, We've been receiving feedback on the latest Android update of Enpass. The users who had earlier purchased Enpass are unable to restore their purchase on the latest version. Please note that this is a temporary technical glitch due to which some users are presently affected. However, don't worry; the early purchase is safe. Our team is working meanwhile, and an update on the Play Store will be available soon. We regret the inconvenience. Thanks.

Hey @Fabian1, We understand your concern regarding the security audit and appreciate your keenness towards Enpass. Over the last few months, we have been involved in charting out plans for the transition into a new business model. The security audit was postponed as the new subscription model required distinct app functionality, and a security audit earlier would stand useless for the new app. Once the new app version is released, we'll zero-in on the pending security audit. Thanks.

Hey @Kathy, Welcome to the forum! You can restore the .enpassbackup file on Enpass v6 onwards. To do so, install Enpass(if not already installed) from website or respective app store and follow: On a fresh installation of Enpass, select Restore backup file and choose the .enpassbackup OR On an existing Enpass installation, create a new vault to restore the .enpassbackup file. You'll need the master password of the file to restore the data. Thanks.

Hey @John Doe, Please change the Mac system's theme to dark mode to view Enpass in dark theme on MacOS. Thanks.

Hey @chris7, Welcome to the forum! Could you please try reinstalling the extension and check if that helps? Also, check if auto-fill is enabled under Enpass settings. If you still face the issue, check with other browsers too. Thanks.

Hey @John Doe, Thanks for your interest in Enpass. You can find keyboard shortcuts on the main Enpass window for item related operations by clicking ''More'' (vertical ellipsis) option on a selected item. Promotional offers are available only during a certain time; presently there are no offers/discount on app purchase. Enpass can be downloaded from Play store on Chromebook. You can use the app for free, however, there are premium features available as In-App purchases. Thanks.