September 7, 20223 yr Hey @Laceee, Thank you for reporting this issue. When you reopen the app after the crash, does it shows a dialogue box about the crash report? If yes, please share it at support@enpass.io.
September 7, 20223 yr No, it doesn't. After (every) restart, Enpass asks for Master Password, opens up as usual and tries to sync again (green circle starts spinning). After a few seconds Enpass silently closes itself. I was wondering, if You happen to have a build with extra test logging capabilities, I would give it a try, and could collect/provide some logs about this issue. Edited September 7, 20223 yr by Laceee
September 8, 20223 yr Hi @all, Today we have released our new beta version 6.8.3 for Windows OS which can be downloaded from here. Please try and let us know if you are still facing this issue.
September 8, 20223 yr Great news, I will try it, thanks! One more idea related to this topic. Isn't it possible that the MediaTek MT7921 WiFi 6 Adapter Driver causes the crash? More and more new PCs are installed with this card, because Intel's card is unavailable on the market.
September 9, 20223 yr Unfortunately I couldn't figure the main reason out, but I have managed to get Enpass working properly (at least on my laptop). Originally windows setup doesn't have Mediatek wlan drivers, so you cannot connect to the internet at setup phase (my laptop doesn't have any ethernet card/port, and USB dongles are not recognized at this phase) and you are only able to create a local account to log in to Windows. I don't know if the problem is in connection with Microsoft local account or Windows drivers/updates, but it's a FACT that I have installed Windows Assessment and Deployment Kit, made a Windows ISO with Mediatek drivers added from Asus site, so I was able to connect to the internet, log in to Windows with my original Microsoft account and get some updates at setup phase. After this setup, everything is fine with Enpass. Edited September 9, 20223 yr by Laceee
September 9, 20223 yr Hey @Laceee, Thank you for sharing your feedback. I have forwarded it to the concerned team to look further. In the meantime, we would appreciate your patience and cooperation.
September 9, 20223 yr More than 3 months now with this issue... One new "beta" version released, but the problem still is not solved after update^^ As soon as you try to connect GDrive, after granting of permissions the whole app crashes without further info. Every startup afterwards the app also crashes silently without any logs or errors. Turned off internet again, disconnected GDrive and Enpass works as intended without possibility to sync passwords via cloud. Maybe we should start about talking about a refund?
September 11, 20223 yr Udate: this morning i logged in in Enpass and the synchronisation works now? Weird
September 20, 20223 yr On 9/11/2022 at 7:17 AM, Dirk Cleiren said: Udate: this morning i logged in in Enpass and the synchronisation works now? Weird mine is also on 6.8.3 but still crashing.
September 21, 20223 yr Hi @Error404, @Dirk Cleiren and @Der_Chris_k, I appreciate your responses. It would be a great help if you can share the crash reports. When you reopen the Enpass after the crash, it should show a dialogue box regarding the crash. Please add this forum post link and send us. Also, does this issue occur if Enpass is synced with other cloud services?
October 11, 20223 yr Dear support, Since a couple of weeks we have a problem with enpass with a combination of Google Drive When enpass tries to synce enpass crashes with the following in the log Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE I have also send a crash report with a link to this post. We use Windows 10/11 machines with Different versions of enpass. Version 6.8.3 beta ( web version) Version 6.8.3. ( 1153) Windows store version. I also send a crash report with a link to this forun post. If you need more info let me know. Edited October 11, 20223 yr by RickHoekstra
November 7, 20223 yr On 9/21/2022 at 12:22 PM, Manish Chokwal said: Hi @Error404, @Dirk Cleiren and @Der_Chris_k, I appreciate your responses. It would be a great help if you can share the crash reports. When you reopen the Enpass after the crash, it should show a dialogue box regarding the crash. Please add this forum post link and send us. Also, does this issue occur if Enpass is synced with other cloud services? Hey @Manish Chokwal, the issue is still there. Enpass directly crashes after updating vault. There is no crash report and no dialogue box after reopening enpass. So this way we can not send you any crash reports. But do u still work on this? This issue exists now since 6 months !!
November 8, 20223 yr Hi @all, I appreciate you for being patient with us. I would like to share that a new Enpass v6.8.4 has been released. Kindly update and share feedback.
November 14, 20223 yr On 11/8/2022 at 11:47 AM, Manish Chokwal said: Hi @all, I appreciate you for being patient with us. I would like to share that a new Enpass v6.8.4 has been released. Kindly update and share feedback. Bonjour, I've updated to version 6.8.4, it still crashes right after starting and refreshing vault.
November 17, 20223 yr I try uninstall v6.8.4 and install the same version from Microsoft Market Place and I still have the same problem. Enpass is crashed when he try syncthing with GDrive, when I disconnect my internet Enpass work correctly. On my phone with android it works correctly
December 4, 20223 yr Hi, today I reinstalled windows 10 Pro, install Enpass, synchronize with google drive and... crash every time Enpass tries to synchronize. I install Enpass from Microsoft Store three times. Then found link to enpass intaller from your site - same problem. Before reintsalling windows it works really well. I enable journal, but nothing appended to it.
December 7, 20223 yr Hi, I don't know what is changed today, but Enpass doesn't crash after google drive synchronize! That is what I have in journal (duplicated few times): Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE
December 8, 20223 yr Today i received a message from the enpass support and they send me this instruction. Follow these steps and the synchronisation with GDrive will work fine again! 1- Enpass Settings>Advanced>Erase everything 2- Kill Enpass from Background 3- Rename Enpass folder again like Enpass_Crash or Enpass_Old and then remove the 6.8.5 4- Uninstall Enpass 6.8.5 Download the 6.7.4. here: https://dl.enpass.io/stable/windows/setup/6.7.4.933/Enpass-setup.exe Finally!
February 3, 20233 yr I'm having the same issue on a new Dell XPS with windows 11. Tried installing the app both using the windows store and the download link here. Below is the crash report: Lognavn: Application Kilde: Application Error Dato: 03-02-2023 14:39:34 Hændelses-id: 1000 Opgavekategori:Crash-hændelser for program Niveau: Fejl Nøgleord: Beskrivelse: Navn på program med fejl: Enpass.exe, version: 6.8.4.0, tidsstempel: 0x634fff1c Navn på modul med fejl: ucrtbase.dll, version: 10.0.22621.1, tidsstempel: 0xbbf7fb0e Undtagelseskode: 0xc0000409 Forskydning med fejl 0x0009c582 Proces-id 0x0x381C Programmets starttidspunkt 0x0x1D937D4E94EFE63 Programsti: C:\Program Files (x86)\Enpass\Enpass.exe Modulsti: C:\Windows\System32\ucrtbase.dll Rapport-id: 5e417a4b-2791-4d3c-af4b-bb14f743b9ea Fuldt navn på program med fejl:
February 18, 20233 yr On 12/8/2022 at 11:28 AM, Der_Chris_k said: Today i received a message from the enpass support and they send me this instruction. Follow these steps and the synchronisation with GDrive will work fine again! 1- Enpass Settings>Advanced>Erase everything 2- Kill Enpass from Background 3- Rename Enpass folder again like Enpass_Crash or Enpass_Old and then remove the 6.8.5 4- Uninstall Enpass 6.8.5 Download the 6.7.4. here: https://dl.enpass.io/stable/windows/setup/6.7.4.933/Enpass-setup.exe Finally! Thank you for posting the solution here. Today I tried again to get enpass to work on Windows. Always the same picture: Enpass opens, shows that I am entitled to an upgrade and closes the window. End. The solution to delete everything and install version 6.74 helped. Just do not understand why ENPASS team does not publish the solution here ??????
March 2, 20233 yr On 2/18/2023 at 5:27 PM, eddi said: Thank you for posting the solution here. Today I tried again to get enpass to work on Windows. Always the same picture: Enpass opens, shows that I am entitled to an upgrade and closes the window. End. The solution to delete everything and install version 6.74 helped. Just do not understand why ENPASS team does not publish the solution here ?????? I have the same problem. Wanted to Download the 6.7.4 - but it's no more available! This issue exists since 9 Months ... Enpass Team: Please help us!! Edited March 2, 20233 yr by Hombianer
March 17, 20233 yr Just experienced the same thing on windows 11 and with Enpass 6.8.5. It works fine with vaults which are not related to google drive, but as soon as I add a vault with google drive the app crashes and I get no warnings or error messages. This seems like a problem which should be adressed fast? Any ETA on when you will ship a working version?
June 7, 20232 yr It's now 2023 , Enpass 6.8.6 is still crashing after adding google drive vault under windows 10. Are you guys going to fix it finally ? In order to get it back working somehow I neeed to uninstall it and use different vault, which for now stopped me from buying any subscription. This is unaccaptable to have a bug like this for such a long time. If you guys won't be able to fix it soon I will have to move to another password manager. Edited June 7, 20232 yr by crashev
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