Hi @preacha
Thanks for writing in.
I would like to share that Enpass support unlocking the extension using Touch ID and Face ID, but when you're using the extension for the first time, you have to enter the master password.
I would suggest you please try re-enabling the Touch ID or Face ID from Enpass settings if you haven't already. And if the problem persists, please let me know the iOS and Enpass version you're using so that we can investigate further.
Thanks for your co-operation.