MrElectrifyer

Hi Enpass team,

As the title says, I'm looking for better support for touch/tablet mode interaction on Windows. Currently, when I invoke my Enpass Vault in Tablet Mode (via a shortcut in my Tablet Pro Studio Radial Menu), tapping the search entry doesn't invoke the touch keyboard reliably, requiring me to manually invoke it via another shortcut in my radial menu:

Please fix this and make Enpass's UI flexible enough to adapt to touch input on Windows. Thanks in advance.

Not sure when this was addressed, but it's been around 5 months now and haven't experienced this irritating issue again on my Surface Pro 7+. Here's hoping it stays that way 🤞🏽 Thanks for finally addressing it Enpass team!

18 hours ago, Amandeep Kumar said:

To troubleshoot the auto-filling issue you're experiencing, please follow these steps:

1. Ensure that all auto-filling methods in Enpass for Android are enabled. You can find these settings under Autofill on Android, Android Autofill Framework, Android Accessibility, and Enpass Keyboard. Try toggling them off and on again if they are already enabled.

2. Try removing the saved credentials for the webpage/app where the issue is occurring and then re-save them in Enpass. After re-saving, attempt to auto-fill again.

3. Create a manual backup of your vault data or set up synchronization and then reinstall the Enpass app.

If the issue persists, please provide the following details for further investigation:

- The version of the browser you are using.
- Specify if the issue occurs on all webpages/apps or only on specific ones. If specific, please provide the names of those webpages/apps.

Feel free to reach out if you need any further assistance or information. We're here to help!

Hi Amandeep,

None of the suggestions work in getting Enpass to autofill in Samsung Internet.

I'm using Samsung Internet v26.0.1.3. The issue occurs on ALL sites in Samsung Internet.

Hi @Garima Singh, any update on this? It's long been a major feature missing from Enpass, stopping it from fully replacing 1Password on my phone, which has had it since 2019! Is there some compromising requirement Samsung is demanding to be on their whitelist?

Hi @Abhishek Dewan, any update on this? It's long been a major feature missing from Enpass, stopping it from fully replacing 1Password on my phone, which has had it since 2019! Is there some compromising requirement Samsung is demanding to be on their whitelist?

Over 8 months later, and this issue still persists 

The Enpass team mentioned they've fixed this issue with the current latest update (v6.10.3 (1680)) on the Microsoft store, gonna install it and see how it goes:

- EDIT -

Well, this earlier reported freezing issue still persists, and is now getting in the way of me checking if this issue is addressed:

- EDIT 2 -

12 minutes later after battling with the above freezing issue (which was occurring on initial start up of the application), finally got past the first log-in screen, closed it, and attempted launching the mini dialog. So far, looks to to be working as expected with my multi-monitor setup. Hope they address the freezing issue next...

On 3/28/2024 at 11:38 PM, Amandeep Kumar said:

I'm pleased to inform you that our development team has accepted your feature request and has begun working on it. Adding a new feature may take some time, but rest assured, we'll keep you updated on the progress. 

Awesome! Glad to hear they're working on implementing this. While they're at it, kindly remind them of this Windows Hello freezing issue that still persists. Looking forward to seeing it get implemented, thanks.

Hi,

I'm liking the added convenience and peace of mind Enpass brings with Passkey support (when it doesn't freeze). However, there's room for improvement. I currently and rightly have 1 Enpass entry for all my eBay.com/eBay.ca/eBay.whatevercomesnext accounts, as they share the same user name, password and 2FA code, and are merely for shopping different countries. So, I simply add the additional eBay domains as URLs under the Enpass entry, enabling me to use the same credentials on the various domains, and avoid the "Duplicate Password" warning in Enpass.

However, when setting up Passkeys for the accounts, I noticed that the Passkey for eBay.com wasn't also working on eBay.ca, instead, I needed to set both of them up serparately. So, upon attempting to do so, Enpass overwrote my current eBay.com Passkey with my eBay.ca Passkey instead of saving both of them under my eBay account credential. Can you please improve Enpass to support multiple Passkeys under 1 entry, just like URLs?

Hi @Abhishek Dewan,

Please did you have any update on this issue? It's still persisting months later today with Enpass v6.93.1592, and continues to hamper my work flow.

This is especially frustrating in cases where I want to quickly log-in with a Passkey, but end up waiting almost 10 minutes just for enpass to load, and often times, due to this massive delay, the Passkey authentication page times out due to no response. Requiring me to refresh the page and re-attempt again with Enpass, hoping it doesn't freeze yet again, which as earlier mentioned in the OP, tends to happen all over again.

Hi @Abhishek Dewan,

Thanks for the update, looking forward to a fix in a future version of Enpass.

Thanks for the update @Abhishek Dewan, looking forward to seeing a fix soon.

On 10/25/2023 at 6:59 AM, Abhishek Dewan said:

Hi @MrElectrifyer

Kindly share the exact version of the OS and I will get this concern further investigated for you.

Hey @Abhishek Dewan, the OS version is Windows 11 Pro v22H2 (Build v22621.1413).

It's irritating seeing that terminal flashing on every system start-up. Instead of relying solely on command prompt, the Enpass team could look into using a .vbs script to make launching process more silent and inline with other start-up applications.

Yes, I've also been experiencing similar issue with multiple past versions of Enpass on my Surface Pro 7+, and also the current latest Enpass v6.9.1 (1512) from the Microsoft Store. This occurs when I have Enpass in a Dual Monitor setup with different screen resolutions. My setup is as follows:

When I initially open the Enpass mini window, it appears enlarged and misaligned on my main display. However, I've noticed that dragging the Enpass mini window to my Surface Pro 7+'s higher resolution display gets it to re-align itself properly, then upond dragging it back to the main display, it continues to stay aligned for the rest of the Enpass session...until the next Enpass start-up after system restart.

Hi all,

As the title states, I've long been having this random issue with Enpass's Windows Hello Security dialog randomly freezing for 5+ minutes on my 32GB RAM i7 Surface Pro 7+ whenever I attempt unlocking it:

After the freezing, it just shows an error message that "Something went wrong. Please try again." (as can be seen in the second image) and requires me to reauthenticate with Windows Hello yet again. Upon reattempting to authenticate with Windows Hello, it still freezes for another 5+ minutes! Only way to gain back access to my credentials is to cancel the Windwos Hello security dialog (which sometimes also takes another 5+ minutes after clicking the Cancel button) and enter my master password manually. However, to make matters worse, sometimes even clicking the Cancle button doesn't help, as after the 5+ minutes wating for it to Cancel, the moment I click the manual password entry text box in the Enpass main window, it yet again prompts for Windows Hello authentication.

This has been a serious productivity-hampering bug that keeps randomly occurring in Enpass for the past several versions, and it still persists in Enpass v6.9.1 (1512) which I currently have installed from the Microsoft Store.

What's going on? Also, I earlier noticed that the Enpass Windows Hello was attempting to connect to the internet for some reason, what's that for? Could it be because I blocked it from the internet that these random freezes are occuring?

On 10/11/2023 at 4:57 AM, Abhishek Dewan said:

Hi @paulsiu

To activate passkeys on your iOS device for Enpass, please refer to the below steps -

1. The latest version of Enpass must be installed with iOS ver 17 and autofill with Enpass must also be enabled.

2. Open the particular websites ( which supports passkey )and login with username and password .

3. Go to settings page -> Navigate to login method -> Add passkey.

4. Now Enpass will prompt to save the save passkey.

5. Follow the screen instructions.

For a visual guide on how to add a passkey in the iOS version of the app, I recommend checking out this blog, as it includes a helpful video that can assist you in this scenario.

Man, that looks very promissing! I've been hesitant of trusting Passkeys as it wasn't clear where exactly they're being stored on my device and who/what has access to them. with it being part of my offline Enpass vault, I'd most certainly love to take advantage of the added convenience, and really can't wait to see how it gets implemented in Enpass for Windows.

Only suggestion I'd have is ability to update our currently saved account credentials with a "Passkey" attachment/section, similar to how we currently can save our 2FA Codes in Enpass under the same credential entry, instead of it saving as a completely separate credential entry. That will really aid in keeping them well organized and keeping track of which accounts support/have Passkeys.

Can't wait to see it on Windows :D

Hi @Abhishek Dewan

Sorry for the late follow-up. Haven't had the chance to replicate it on a separate system as of yet (busy with work/family). However, it appears the following Windows updates may have addressed the issue in some way, 'cause without making any other system changes, network changes, nor changes to my Enpass setup, the Enpass WiFi Sync server address is now matching that of the Windows settings app, and is successfully syncing over Ethernet again:

Is Enpass dependent on Microsoft's .NET framework by any chance? 'Cause I have no other logical explanation of how it's suddenly working again over Ethernet.

Hi @Abhishek Dewan

Thanks for the troubleshooting suggestions, see responses below.

On 8/1/2023 at 5:02 AM, Abhishek Dewan said:

1. I would suggest you disconnect the Wifi-Sync server from the connected devices and set it up by following the steps in the link , or manually by following the steps in this one.
   • The issue isn't on the conencted devices, it's with the Enpass Server installed on my Surface Pro 7+.
2. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
   • Yes, Enpass has been allowed access in both my Windows Firewall/Security, and it works over the WiFi connection, just not over Ethernet.
3. Check that time is set to automatic and is same on all your devices.
   • Yes, system time on both my Surface Pro and phone are set to automatic.
4. You can also refer to this highly useful troubleshooting guide in case you get the same error after creating a manual Wifi-sync server.
   • The guide's solutions for my situation (restarting system, checking date/time, and to checking firewall settings) didn't make any difference. 
5. Otherwise, create a manual backup of your Enpass data and then reinstall the app on the affected device.
   • This would take a while to setup all over again with my 5 separate vaults. I'll try setting it on another system and see if it's any different.

If the issue persists, kindly share the below details and I will gladly get this investigated for you -

1. The version of the Enpass app you are using.
   • v6.9.0 (1466).
2. Any Firewall/Antivirus/VPN service you are using.
   • Yes, Windows 11's Built-in Firewall and Antivirus.
3. Are you facing a similar issue on other devices as well?
   • Will re-attempt producing this on another system and let you know.

Hi @Abhishek Dewan, please any update on this suggestion?

Hi All,

As the title implies, after some update to the Enpass app on the Windows Store, I'm no longer able to sync my Enpass credentials from my Ethernet-connected PC (a Surface Pro 7+ running Windows 11 Pro) to my Wi-Fi-connected devices on the same Local Area Network (LAN). If I disconnect the Ethernet cable from my Surface Pro's dock and have it connect to Wi-Fi, then the Enpass Wi-Fi Sync works as expected over the LAN. This occurs both on my work and home networks.

Upon attempting to troubleshoot this issue, I noticed that when connected to the LAN via Ethernet, the Enpass Wi-Fi Sync Server Address is oddly different from the LAN IP address assigned by the router and also what is idenfied by Windows in the Network & internet settings, as can be seen below:

This is most certainly the reason why my other LAN connected devices can't detect the Wi-Fi Sync server when its connected to Ethernet, and why I now often have to be disconnecting/reconnecting my Ethernet cable whenever I want to sync my Enpass vault across my systems. Please could you look into fixing this productivity-hampering issue with the Enpass app?

Hi,

I have Enpass (v6.8.5 - 1238 from Microsoft Store) setup on my system with 4 personal vaults, and 2 work/business vaults. On the Enpass Admin console, I have disabled users locally backing-up of business vaults as that's managed via Teams. However, it shouldn't be affecting their ability to choose where their personal vaults are stored.

In my case, for some reason, during initial setup months ago, the Enpass app decided to be keeping backups of my personal vaults in a duplicate backup directory on my Surface Pro as shown below. Before we began using Enpass for Business, fixing this was easy as changing the backup location. However, as can be seen below, the "Change Location" button is now grayed, giving me no choice to change the backup location for my Personal vaults. What's going on?

On 1/25/2023 at 6:35 AM, Jos Berkers said:

Unfortunately, 100,000 iterations is no longer considered sufficient. See: https://palant.info/2023/01/23/bitwarden-design-flaw-server-side-iterations/ and recent hack at Lastpass!

How can I increase this myself in Enpass to 600,000 iterations? Which is currently considered a safe minimum.

Thanks for shearing that informative article @Jos Berkers. Hopefully the Enpass team offer up a solution ASAP to this concern.

Hi all,

Been using Enpass for the past several years now, and I've even introduced it to my organization as a better means for managing shared credentials via Teams. One thing I like about it is that it allows the creation of Custom Templates for the creation of new credentials in various pre-defined/custom categories, one of which I've showcased below:

However this feature tends to get overlooked/forgotten, as those templates are not available for the automatic creation of new credential entries from website; only the Login category "Default" template is used for those new logins, which tends to defeat the use of those custom templates. That "Default" template is lacks entries that I tend to keep track of as a standard for any new accoutns, and isn't organized the way I like, hence why I created the "Modern Default" template as pictured above.

Please could you provide an option in the Enpass vault settings to set a different template as the default for new credentials added to that vault? This way, the pre-defined/custom template can also be saved to the vault file, making it readily-available wherever the vault is synced to, especially handy for various teams in organizations. Thanks in advance.