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Terry

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About Terry

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  1. Terry

    Enpass v6 rollout - a collossal failure

    Dear Enpass, in your blog post "Introducing Enpass" you said "beloved Enpassians" would be "blowing you kisses". Do you read these forums? Why has there been no response to the multiple issues pointed out and complaints made: Misleading price policy: cancelling features in Enpass 6 which were purchased in Enpass 5 with a "lifetime license" (ex.: Windows Mobile sync) Recharging for "Premium features" in Enpass 6 which were previously purchased in Enpass 5 /UWP with a "one time payment" (ex: Windows Hello) Claiming that Enpass 6 and 5 are "completely different products" as the reason for new purchase price, and yet not letting us choose between them Forced/automatic upgrade without asking permission and with almost no way to downgrade No clear warning that the database from Enpass 5 would be overwritten and changed in Enpass 6, rendering it useless for those who find a way to reinstall Enpass 5 Those selling such high impact security software must be trustworthy themselves . . . you have lost that in my eyes. What do you plan to do to try and win it back?
  2. I purchased Enpass UWP for $10 for two reasons: Open with Windows Hello Sync to my Windows Mobile device Enpassed promised that those of us who purchased the UWP version would not be disappointed with the update to Enpass 6. Enpass 6 automatically (without requiring permission) updated and replaced the UWP version. Results: I can no longer sync with my Windows Mobile device I have to pay again for Premium features to enable Windows Hello I paid a "one-time fee" for a "lifetime license", and yet after a few months the features I originally paid for have been made void or have to be re-purchased in the new version. The only argument for forcing us to pay again for "premium features" is that Enpass 6 and previous versions are completely different products. But the fact that the Microsoft Store automatically updates Enpass 5/UWP to Enpass 6 contradicts that argument. If they really were "completely different products" then I could choose between them, or go back and reinstall the "completely different product" . . . but it has been removed from the Store. I feel misled by Enpass. I am greatly disappointed in this price policy. They have lost my trust. Reply here if you feel the same . . . maybe it will gain attention and hopefully a positive response.
  3. This is your only argument for forcing us to pay again for "premium features" we already purchased in the UWP version. But the fact that the Microsoft Store automatically updates Enpass 5 to Enpass 6 contradicts your argument. If they really were "completely different products" then I could choose between them, or go back and reinstall the UWP version. But this "completely different product" is no longer available in spite of it being offered with a "lifetime license". Please be honest and face the facts: you greatly disappointed many of your "beloved Enpassians" with this price policy. You promised that we would not be disappointed with the upgrade - how do you respond to the multitude of users who say they feel you misled them?
  4. You're wrong for two reasons: We were encouraged to upgrade and promised as those who had purchased Enpass 5 that we would not be disappointed - I am! Microsoft Store automatically updated Enpass 5 to Enpass 6 without asking permission - even though Enpass claims version 6 is a "different product" I don't consider it "entitled" to expect a "lifetime license" to last more than a few months.
  5. Sorry, but you'll have to pay again. (Check out some other topics in the forums on this subject and you'll see how happy we "beloved Enpassians" are about this.) My understanding of "lifetime license" is more than just a few months.
  6. I purchased Enpass 5 with a "lifetime license" so I could use Windows Hello and sync with Windows Mobil. The "lifetime license" lasted 23 months . . . Enpass encouraged me to switch to the bridged version as an interim until Enpass 6 was released. I did . . . Enpass promised that I would not be disappointed when Enpass 6 was released and replaced the bridged version. I believed Enpass . . . Now Enpass 6 has replaced the previous version of Enpass I purchased from the Microsoft Store - without informing me that it would lack the features I originally paid for - and that there was no way to go back to the version I had purchased with full features. Result: I no longer have access to Windows Hello which I had previously paid for without paying again for "premium" features. I can no longer sync with Enpass on my Windows Mobil device. Conclusion: The very reasons I paid $10 for Enpass 5 have now been made void in the update to Enpass 6. Enpass, you did not keep your promise. I am disappointed. I no longer trust you.
  7. Terry

    Lifetime* License

    I purchased Enpass UWP with a "lifetime license" so I could use Windows Hello and sync with Windows Mobil. The "lifetime license" lasted 23 months . . . Enpass encouraged me to switch to the bridged version as an interim before Enpass 6 was released. I did . . . Enpass promised me as a former Enpass UWP user that I would not be disappointed when Enpass 6 was released and replaced the bridged version. I believed Enpass . . . Now Enpass 6 has replaced all previous versions of Enpass I installed from the Microsoft Store. Result: I no longer have access to Windows Hello which I had previously paid for in the UWP version without paying again for "premium" features. I can no longer sync with the Enpass UWP version on my Windows Mobil device. Conclusion: The very reasons I paid $10 for the UWP version have now been made void in the update to Enpass 6. Enpass, you did not keep your promise. I am disappointed. I no longer trust you.
  8. Using the OneDrive sync function in the Windows 10 app creates a new folder: C:\OneDrive\Enpass. It would be great if the standard folder for Windows 10 apps were used instead: C:\OneDrive\Apps\Enpass. Even better: have the Windows 10 app use the same folder as the desktop client does for syncing. This would ensure full synchronization between the Windows 10 app (tablets and mobile) and the desktop client (PC). Can this be implemented?
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