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Posts posted by eno

  1. On 4/5/2021 at 12:50 PM, Garima Singh said:

    Hey @eno

    To determine whether the device should support Full-time Windows Hello (feature is only available with Enpass Store version), Enpass relies on the API provided by the Microsoft in this link.

    This is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. There is little Enpass can do in this case.
    Although for external TPM is available in the market we cannot ensure that they will support the given API.

    Thanks for your co-operation.

    Hey @Garima Singh, I finally got around to getting myself a TPM 2.0 for my computer. There is a TPM socket on my mainboard, and the TPM I bought is also from the same manufacturer as the mainboard. In TPM management I can also see it is working and enabled as a TPM 2.0. I even re-added my fingerprints to Windows Hello. I also re-installed Enpass (Microsoft Store version) in case it needed it for recognising the TPM.

    Unfortunately, Enpass still requires the master password after every app restart (and says so in the settings). Is there anything I would need to do to enable TPM usage for Enpass?


  2. 3 hours ago, Pratyush Sharma said:

    Hi @eno,

    Sorry for the misunderstanding.

    Now I can see that you want to always unlock Enpass using Windows Hello on both devices. But it seems like that your second device does not support full-time Windows Hello. Please refer to this FAQ to check the requirements to use full-time Windows Hello.

    Hope this helps!


    Hi @Pratyush Sharma,

    thanks for getting back! On my one device with 'full' Windows Hello unlock I do have an inbuilt fingerprint reader. On my other computers I use a USB fingerprint reader. I can use all three for normal Windows Hello operation (i.e. unlocking my computer etc.), but only the inbuilt one to unlock Enpass at any time. Do you mean that the USB fingerprint readers don't support 'full' Windows Hello as a standard, so you can't do anything about it? Or is it rather a decision from your side not to be able to unlock with the 'half' version?

  3. On 3/22/2021 at 12:15 PM, Garima Singh said:

    Hey @eno

    Thanks for sharing this valuable suggestion. The same has been noted and shared with the team for further consideration. Keep suggesting!

    Funny enough, on my second computer I am never asked for the master password, latest version of Enpass as well, and the text in the app for Windows Hello settings states I could use Windows Hello to unlock Enpass at any time. Why is that different on my other computer? Any ideas?

    To make it clearer: Computer 1 requires me to type in my master password each time I (re-)start Enpass. Computer 2 lets me unlock Enpass with my fingerprint each time, and never asks for my master password.

  4. 3 minutes ago, John Shade said:

    Hi All,

    just an update to this workaround: 

    Yes, you need to disable Shields (Settings > Shields > Trackers & ads blocking) to get the Enpass extension to communicate with the Enpass app. And apparently you can't whitelist the extension.

    But you don't need to keep Shields disabled. As soon as the extension finds the Enpass app, you can enable Shields again. As long as you don't restart Brave and/or Enpass (or your computer), the communication appears to be working. I tested that on Windows 10 and macOS Mojave, and it worked so far.

    Not exactly perfect, but at least a small silver lining ;)


    With uBlock Origin installed at the same time, it's even a bit more convenient to disable the shields for now (until they hopefully provide a solution) and rely on uBlock’s resistance to the evil side of the web. I'll definitely go with that, even though your approach is a little better than opening Enpass manually, searching for your entry and copy-pasting the password into the right field.

  5. 7 minutes ago, Pratyush Sharma said:

    Hi All,

    Sorry for the trouble you are going through.

    It looks like Brave browser recently added a Brave Shields, which is blocking the Enpass app from connecting with the browser extension. We have notified them about this issue on their community forums here.https://community.brave.com/t/brave-shield-blocking-enpass-extension/212460


    Thanks, @Pratyush Sharma - I see there is a workaround (disabling all features for blocking ads and tracking), but nothing that's really helping. I see that is out of your hands, but thanks for taking care anyway.

  6. On 2/26/2021 at 12:14 PM, Garima Singh said:

    Hey @eno

    Thanks for sharing your inputs. We have reproduced the issue with the beta version of the Brave browser and the same is notified to their support team. To run Enpass smoothly on your windows device, please install the last stable version of the brave browser and let us know your feedback.

    A little update: Yes, the Beta version seems to have been the problem. Today, the normal version (being 1.21.73, Chromium 89) is also affected from the same problem, I guess because they updated the normal version to the same 'state' as the Beta had before. I suppose you don't have any more insight for the time being, other than that being a browser (engine) problem? 

  7. 9 hours ago, Garima Singh said:

    Hey @eno

    Thanks for sharing your inputs. We have reproduced the issue with the beta version of the Brave browser and the same is notified to their support team. To run Enpass smoothly on your windows device, please install the last stable version of the brave browser and let us know your feedback.

    Thanks, @Garima Singh, so there is an issue with the browser - thanks for investigating, and too bad. Yeah, I might use the stable version on the other device, I honestly don't remember. But thanks for letting me know!

    • Like 1
  8. On 2/24/2021 at 11:14 AM, Garima Singh said:

    Hey @eno

    We regret the inconvenience, but we're here for help. For quick troubleshooting, please reinstall the Brave beta browser. If this doesn't help, please share the following details:

    • Did you start facing this issue recently - like after an Enpass update, or did you face the same problem earlier as well?
    • Which exact Enpass version are you using on the Windows devices?
    • Are you facing the same problem with other browsers too?
    • Are you using any Antivirus or third-party security-related extension?

    Let us know the above details so we can investigate this problem appropriately.

    Sorry to get back, I really don't know where the problem lies. On another computer, same system basically, it's working without glitches, despite having multiple users on Brave. Uninstalling the extension didn't help, would uninstalling Enpass completely probably help in such a case?

  9. Hey Garima,

    thanks for getting back.

    It only started recently on one of my devices using Brave browser (a few days ago). I have Edge installed in parallel, and there it is still working. Also, I have multiple profiles on Brave (which worked flawlessly before), on which there is exactly one that works with Enpass. All others are acting up - I click the Enpass extension icon in my toolbar, and it attempts to open the already opened Enpass window, but never achieves to connect. 

    Enpass and its extensions are all up to date: Enpass 6.6.0 (770) from Microsoft Store, extension in Chrome is 6.5.1. No anti-virus except the inbuilt Windows Defender. But it  never gave problems before.




  10. 6 hours ago, Kashish said:

    As promised, the existing Pro users will continue to enjoy all the Pro features without any additional cost. We will keep on polishing the app with new updates. Furthermore, we will continue to add more Pro features in future at no extra cost.

    However, with time we have to release features that make Enpass better, with added security and productivity which requires recurring operational costs. Hence these overheads are difficult to cover from a one-off cost of Pro-license, and that is why we need monetary inputs from users at a minimal cost.
    With that said, rest assured, Pro users are not compelled to pay once again for Premium features and can continue to enjoy Enpass Pro along with new Pro features.

    I also get you need to make an income and have server cost, obviously. And no-one forced you to offer lifetime licenses at all, and made you promise those will never have to pay for upgrades and even new features .

    Yet you did. And now you're kind of re-labelling your statement by saying: Well, those aren't the Pro features, let's call them Pro Plus Super Premium XXL which are X $ per month, you're welcome. Any way you put it, that's not very smart politics. 

    • Like 2
    • Thanks 2
  11. On 8/14/2020 at 12:51 PM, Garima Singh said:

    Hey @eno

    Thanks for writing back and sharing the feedback.

    We'll keep fine-tuning the auto-fill experience regularly. Also, you could try auto-filling on another browsers and share any discrepancies(if you find!)

    Thanks again! It seems autofilling is a bit wonky on both Brave and Firefox for Android. I often need to tap around like crazy to get the Enpass option on a field, and notification autofill doesn't work on either browser. It now finds entries, but doesn't fill the fields, but mostly then I get the inline Enpass option. 

  12. 3 hours ago, Garima Singh said:

    Hey @eno

    Thanks for sharing it.

    We'd like to share that the auto-fill feature is working fine on the Brave browser as per our tests. Could you please make a video of the issue and share with us, it will be really helpful to investigate. Also, share the Brave browser version you're using.


    Thanks for getting back! I just re-installed Brave, and now the inline Enpass autofill seems to be working semi-good, but often it does. The notification autofill does now find entries as well, but doesn't fill any fields. 

    An example website where it works semi-well: samsung.com only lets you fill one field at a time. If you tap on 'Fill with Enpass', it finds the right entry, fills in the e-mail address, but requires me to do the same with the password field. 

    This is at least better than what happened before. Honestly don't know why Autofill persistently didn't want to work on my former Brave installation.

  13. 9 hours ago, Garima Singh said:

    Hey @eno

    Thanks for sharing your feedback and the issue with the Brave browser. I have shared your inputs with the QA team to diagnose the issue. Could you help us with some website(s) that you're trying to auto-fill in the Brave browser.

    Which options did you enable under Autofill settings in Enpass? Try using Accessibility services in Auto-fill. 

    You should be able to try any website, as none seems to work. As described above, I enabled both Autofill options, and while the normal autofill doesn't show, the notification autofill doesn't produce any results, i.e. doesn't find any entries associated with the current website.

  14. 4 hours ago, Garima Singh said:

    Hey @eno

    Thanks for sharing your feedback on the latest version. Which particular website you're facing trouble auto-filling? Did you try the same website with any browser on your phone? Also, make sure that the username and password fields of that particular login item are correctly populated in Enpass. 

    Also, share your feedback if you've tried auto-filling on any apps with the latest Enpass version.

    Thanks for your cooperation.

    Hey @Garima Singh,

    thanks for getting back so swiftly. As described above, it's any website in Brave on Android. I once connected one login for a specific page with Brave, and that is the only one showing up, no matter what website I am on and trying to log in to. Firefox and Chrome do work well with Enpass (sometimes the Enpass notice below an e-mail/username or password field flickers and disappears again, but mostly works through the Enpass notification way), just Brave doesn't seem to transfer the URL when trying to autofill with Enpass. Other apps (non-browser apps) do mostly work well also, it's really just Brave that's misbehaving for one reason or another :(. 

  15. @Kashish At least for me, with neither Autofill option (Android Autofill, which doesn't activate in Brave at all, and Accessibility service, which never finds any associated login entries for websites) I am able to use Enpass with Brave, still on version of Enpass. Samsung S20+ with Android 10. Tried disabling both Autofill options, hard-closed Enpass, re-enabled, no avail unfortunately.

  16. On 5/15/2020 at 12:53 PM, Garima Singh said:

    Hey Guys,

    Apologies for the late update.

    I would like to share that Enpass now supports brave browser as well which we have introduced in the Enpass v6.4.0. Please update the app from the Play Store and enjoy!

    Thanks for the co-operation.


    Is it though? On Enpass I still cannot autofill on a website in Brave on Android 10 (Samsung S20+), Enpass still doesn't find any items associated with a website (and it doesn't matter which website I'm on). Is there anything I can check or do? (I already disabled and re-enabled Android Autofill for Enpass.)

  17. Just now, maximus said:

    Same here. Autofill does not work on any website or app. Reported that issue twice via the "E-mail Us" function in the app. I will try it again, here in this forum ...

    Enpass Version:

    Samsung Galaxy S10

    Android 10, Build No: QP1A.190711.020

    Tested Browsers: Chrome, Microsoft Edge, Opera etc.


    Please take a look into this. The issue is almost 3 months old.

    Without autofill the app is pretty useless. And it's not like the app is free to use...

    The topic is, the problem is much older, ever since the first Android 10 Betas actually.

  18. 10 hours ago, Garima Singh said:

    Hi @qgvrt and @eno

    Sorry for the trouble you are going through.

    We have just released an updated version of Enpass v6.4.0. Could you please update the app from the Play Store and check if you are still encountering issue with the app.

    Also, I am glad to share that now Enpass do support Brave browser.


    I just had a mixed experience. With the latest version, I could use Enpass Autofill through notification on exactly one page in an overlay (arturia.com), but not on any other than that. Weird.

  19. On 2/28/2020 at 12:19 PM, Pratyush Sharma said:

    Hi @eno,

    Sorry for the inconvenience caused to you.

    Please share the following details so that we can investigate where the problem could be.

    •  On which devices and OS versions are you using Enpass?
    • Which Enpass version are you using?
    • If possible, let us know are you facing this issue on any particular website? If Yes, please share details with us.

    Hi @Pratyush Sharma,

    • Samsung Galaxy S10 (European model), Android 10 from Beta until the very current (security patch level Feb 1) - happens since the first Android 10 Beta
    • Latest Beta, but happens since the first Android 10 Beta for the Galaxy S10
    • Happens on any website - Autofill through notifications doesn't work, I can tap the notification, unlock Enpass, choose the right entry, but no field is being filled (Android Chrome Beta, normal Chrome as well). On some websites I can use per-field filling through the 'Fill with Enpass' option that pops up.
    • Like 1
  20. This has bothered me since months, as I was one of the Beta users of Samsung's Android 10 update. Glad I am not alone here, and it indeed does not restrict itself to a certain browser or app. If I try to autofill via the notification icon it won't work, on some fileds in some apps there is a 'Fill with Enpass' option that then at least fills that respective field at times, but that is a handful of hundreds of failed autofills. So hoping you'll be able to fix it soon :) .

  21. On 5/31/2019 at 2:30 PM, Anshu kumar said:

    Hi @Sivakumar K,

    Sorry for the trouble you are going through.

    Please follow the steps below and let us know if the issue gets resolved:

    1. Log out from Windows Store.
    2. Sign in with the Mircosoft account that you used to purchase the app earlier.
    3. Open Enpass app and let us know whether the Pro version is restored or not.

    If the problem persists, kindly share your Enpass purchase receipt via PM so that I can help you better.


    Had the same problem (and in general, a reset on theme settings, reverting back to the light version every few weeks), and re-login solved it. Thanks!

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