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Posts posted by Syd

  1. 6 minutes ago, Gulshan Dogra said:

    Hi @Syd and @skywatcher,

    Thank you for contacting Enpass.

    Please share the following details so that I can assist you better. Although I have duly noted your feedback and the same has been forwarded to the concerned team for fuurther investigation.

    1. Which Enpass version you are using? (Is it downloaded from Store or Website).


    Have tried both - same result.

    6 minutes ago, Gulshan Dogra said:

    Hi @Syd and @skywatcher,

    1. Are you using any Antivirus or third-party security-related extension?



    7 minutes ago, Gulshan Dogra said:


    1. Did you recently made any changes in your system or updated the app?


    It's on a new Macbook Pro 16" M1 Pro chip

    • Like 1
  2. When the option "Open Automatically at System Startup" is selected, the app doesn't startup properly.

    The app starts and the login window opens and switched to "hidden". You need to manually select the app from the task bar to show the login window.

    This is different behaviour to Intel-powered Macs where the window stays open and not hidden so the master password can be entered.

    Is anyone else seeing this?

  3. 6 hours ago, Manish Chokwal said:

    Hello @Syd,

    ... I would suggest you to verify if the Touch ID is working normally on the other apps (on your MacBook M1).. 

    Hey Manish - this is not on a MacBook M1. Can you confirm that you've tested Enpass + Touch ID with the new MacBook Pro M1 Pro and M1 Max with your team.

  4. On 1/10/2020 at 10:55 PM, Pratyush Sharma said:

    We would like to inform you that if you have enabled the Touch ID, then the app asks for the master password when the

    • System restarts
    • When you quit Enpass and start it again as a fresh app.

    However, we do have plans to improve the functionality in future updates.

    I'm so confused - so when will Touch-ID be used if it asks for a master-password in these two situations?

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