Enpass Assistant is unable to connect with the Enpass app. (macOS 14.4.1, Safari 17.4.1, EnpassExtension 16.10.1, Enpass 6.10.1 (1660))

[ebussinetz]

Unfortunately, I've had this problem for a long time and it's extremely annoying.
Maybe someone has a tip that will lead to the solution.
Thank you

Edited May 6, 2024 by ebussinetz

[Amandeep Kumar]

If you're currently experiencing the reported issue, please ensure the following steps on your PC: 

• Verify that your browser does not have a verification code signature by re-downloading it from its legitimate source and trying again. 
• Ensure that you are not using any VPN connection. 
• Confirm that the Enpass application is running on your PC. 
• Make sure the latest version of Enpass is installed on your PC. 
• Check if the browser has been blocked from making connections to the Enpass app. To unblock the browser, open Enpass, go to Settings > Browser > Browser Authentication, and click "Review Browser." Find your browser and click "Remove." 

 

[ebussinetz]

I have checked all points but the problem ist not fixed.

[Amandeep Kumar]

Thank you for providing additional details. To help resolve your issue, could you please check the following: 

1. Multiple Enpass Apps: Are you using multiple versions of the Enpass app, such as the version from the Mac App Store and the version from the Enpass website? This can sometimes cause conflicts. 

2. Browser Extension Communication: The Enpass browser extension communicates with the Enpass app over the localhost address. Please verify that no third-party security software, extensions, or firewalls are interfering with localhost connections on ports 10391 to 10395. 

To check this, you can run a command in the Terminal: 

- Open the Terminal on your Mac. 

- Type the following command and press Enter: 

  ``` 

  lsof -i:10391 

  ``` 

  If this command shows no output (blank), try the same command with other port numbers between 10391 and 10395. 

Please share the output of these commands with us. 

[Syd]

On 5/30/2024 at 5:32 PM, Amandeep Kumar said:

Please share the output of these commands with us. 

I've had this intermittent issue for "years" now. And it too is annoying. I have to quit and restart Safari everytime.

Here is the output of the command you're after

Enpass    34595 admin   11u  IPv4 0xff88186709533f6f      0t0  TCP localhost:10391->localhost:59427 (ESTABLISHED)
Enpass    34595 admin   14u  IPv4 0xc8583a29d144800e      0t0  TCP localhost:10391 (LISTEN)

 

[laptopleon]

Is there a fix yet? Still have this in Safari.

[Tarun Singh Rawat]

Please follow the troubleshooting steps below:

1. Ensure you're using the latest version of both the Enpass app and your Safari browser.

2. Make sure the Enpass application is running in the background when using the browser extension. Go to Safari Settings > Extensions > Enpass, then check the box next to the Enpass Extension in the sidebar. Click the "Turn On" button in the pop-up. Once the extension is installed, connect it to the Enpass desktop app to access your saved accounts and passwords. Note: If the extension is already enabled, try disabling and re-enabling it.

[Syd]

On 4/4/2025 at 12:03 AM, laptopleon said:

Is there a fix yet? Still have this in Safari.

No.

https://discussion.enpass.io/index.php?/topic/31605-enpass-randomly-quits-macos-1531-safari-183-2062024115-enpassextension-6118-enpass-6118-1860/#findComment-91673

Quote

We appreciate you reaching out and sharing your experience. We are aware of this issue, as it has been reported by other users as well. Our team is actively investigating the root cause. Since the issue is not consistently reproducible in a specific scenario, resolving it is taking longer than expected.

We understand how frustrating this can be and appreciate your patience while we work on a fix. If you notice any patterns or specific triggers, please let us know, as it could help in our investigation.

 

[Tarun Singh Rawat]

Kindly update the Enpass app to the latest version and check if the issue is resolved. If the problem continues, please provide the following details to help us investigate further:

1. Your device’s operating system version

2. The version of Safari installed