[iOS] Import from Google Chrome doesn't work

[Idoki]

1. Go in Chrome to passwords, choose export, select "Copy to Enpass".

2. Nothing happens

Edited August 23, 2019 by Idoki

[Pratyush Sharma]

Hi @Idoki,

Sorry for the trouble you are going through.

Please share the following details so that we can investigate where the problem could be.

• On which device (along with OS version) are you using Enpass?
• Which Enpass and Chrome version are you using?

 

Thanks for co-operation!

[Idoki]

Current stable versions from the store.

Chrome 76 and iOS 12.4

[Idoki]

Ping..

I, as a paying customer, am not really satisfied with the support. It takes ages for any reply, and fixing issues is not the strong side of the team either.

[Kashish]

Hello @Idoki,

Thanks for using Enpass!

We apologise for a bad user experience and regret the inconvenience caused!

Please share the issue you're facing; we'll readily look into the concern. You can mail us your query at support@enpass.io.

Awaiting your reply!

[Idoki]

On 9/16/2019 at 9:09 AM, Kashish said:

Hello @Idoki,

Thanks for using Enpass!

We apologise for a bad user experience and regret the inconvenience caused!

Please share the issue you're facing; we'll readily look into the concern. You can mail us your query at support@enpass.io.

Awaiting your reply!

What do you mean? What should I share? The issue is in this thread.

[Idoki]

Months later, no useful input from the devs.. I was right when I had my concerns buying software from India...

[Idoki]

I'm actually considering reporting the developer in the Apple Store.

Also money back will be a topic, this is useless, my issues are just being ignored for months.

[Idoki]

Hey, it still doesn't work on my device 1.5 years after reporting.

Please share a video on how to export Chrome Passwords to Enpass on iOS.

[Pratyush Sharma]

Hi @Idoki,

Sorry for the trouble you are going through.

Currently, export/import feature is not available on mobile phones, however, the same feature request is already in our roadmap. You can import data in Enpass using any the free desktop app. To do so, please have a look at the detailed steps in our user manual that will help in importing the data.