loveworksdotcom Posted August 29, 2019 Report Share Posted August 29, 2019 Along with my other problems trying to make this work, now I get to laugh. I CAN'T PAY. I am ready and willing to pay, but each time I tell the app to "upgrade to pro", it returns a "Response Code 3" So here I am, money in hand, trying hard to give it to you -- but you won't let me. Hahahhaha. What can I do? 1. I have cleared the cache and data of play store 2. I have closed apps and restarted. I have rebooted my phone. 3. I have cleared the cache of enpass I haven't even tried to pay for the desktop version yet! Link to comment Share on other sites More sharing options...
Anshu kumar Posted August 30, 2019 Report Share Posted August 30, 2019 Hey @loveworksdotcom, Sorry for the trouble you are going through. One of the possible reason might be the Google Play Store is not up to date, so please check and try again. Also, please follow the troubleshooting steps mention in this link. Hope this helps! Link to comment Share on other sites More sharing options...
loveworksdotcom Posted August 30, 2019 Author Report Share Posted August 30, 2019 PAYMENT PROBLEM - RESOLVED: I went to the link you listed. There were three steps. 1st Method: Clear Cache and Data 2nd Method: Remove and Add Google Account 3rd Method: Factory Reset your Phone First, if this author thinks I am going to factory reset my company phone JUST SO I CAN PAY YOU, he needs to lay off the drugs. I would switch to another pass manager. I already did first method and decided to do it again; close it; and reboot. On reboot, I confirmed that my play store was up to date. I went to play store again and reviewed my payment options. One of my cards had expired. Even though another card was available, I added a third valid card while I was at that screen Restarted Enpass; chose Upgrade and was given the option to pay. I paid for the PRO version. I realize I am "anal" about these things -- but I just paid you for an upgrade. The LEAST you can do is update the "about" section to confirm that I am now running the PRO version. But that is not what happens -- I am unable to find ANYWHERE in Enpass that I am running the upgraded version. Yes, I can find it if I review Google Payments ... But you should be reporting it in your app. Link to comment Share on other sites More sharing options...
loveworksdotcom Posted August 30, 2019 Author Report Share Posted August 30, 2019 You really have some house keeping to do. Just like I said about the Android App Pro not being shown as Pro in the app, the same is true in the Desktop Version. But look at the receipt for payment!!! WHAT DID I PAY FOR??? DO YOU SEE ENPASS ANYWHERE ON THIS RECEIPT? Link to comment Share on other sites More sharing options...
loveworksdotcom Posted September 10, 2019 Author Report Share Posted September 10, 2019 I mentioned previously that there is NO indication in my desktop Enpass that I am running pro version. Now I realize that when I go to "Premium Features", I am presented with a menu of items I can "Unlock" with a premium subscription. Look at the payment receipt in this thread -- I have paid for pro via the WIndows Store. Why is my desktop app not showing as being a premium version? Enpass 6.1.1 (432) Win 10 @Anshu kumar Link to comment Share on other sites More sharing options...
Anshu kumar Posted September 11, 2019 Report Share Posted September 11, 2019 Hey @loveworksdotcom, Sorry for the trouble you are going through. To restore the pro version on the Windows PC please re-download Enpass with the same email ID with which you have purchased Enpass earlier. NOTE: Before uninstalling the Enpass app make sure you already have the backup of Enpass data. To check if you're running the premium version of Enpass on the desktop : An option "Premium Features" is not visible in the Setting page. You'll be able to create custom Categories and Custom template. You'll be able to unlock Enpass using Windows Hello. Link to comment Share on other sites More sharing options...
loveworksdotcom Posted September 11, 2019 Author Report Share Posted September 11, 2019 (edited) 7 hours ago, Anshu kumar said: Hey @loveworksdotcom, To restore the pro version on the Windows PC please re-download Enpass with the same email ID with which you have purchased Enpass earlier. UPDATED AT BOTTOM: FROM WHERE? Just like in the invoice I attached, Microsoft store shows I purchased "Premium Features". There is NO download available. There is no download link in order history. Or "Digital Orders". Not under "My Device". NOT under "Services and Subscriptions". I checked your website ... https://www.enpass.io/downloads/ there is no place to log in to download, so I am assuming you don't mean there. I searched the MS store. There are entries for the password manager (free) and the Edge browser extension. I checked the pro promo page. Does it have an explanation to download Pro? NO. https://www.enpass.io/blog/enpass-windows/enpass-windows-premium/ @Anshu kumar I appreciate your responses, but they are incomplete. You tell me to download with the same ID. You don't give me a link or tell me where to go to do this. With you in India, there is a delay of many hours between you receiving my message and your reply. UPDATE: I did not do anything different EXCEPT log in to the Microsoft store. When I returned to Enpass, I had the dark theme, category, and tempate area activated. It is disappointing to go through tickets and posts to figure why things aren't working right. And let me say it again ... I should be able to go to Help -> About -- and SEE an indicator confirming that I am running PRO. I shouldn't have to "figure it out". Edited September 11, 2019 by loveworksdotcom Link to comment Share on other sites More sharing options...
Anshu kumar Posted September 12, 2019 Report Share Posted September 12, 2019 Hey @loveworksdotcom, 12 hours ago, loveworksdotcom said: UPDATE: I did not do anything different EXCEPT log in to the Microsoft store. When I returned to Enpass, I had the dark theme, category, and tempate area activated. It is disappointing to go through tickets and posts to figure why things aren't working right. We apologize for the inconvenience. It seems that the premium features are already enabled. 12 hours ago, loveworksdotcom said: And let me say it again ... I should be able to go to Help -> About -- and SEE an indicator confirming that I am running PRO. I shouldn't have to "figure it out". I'll be happy to forward your feedback to the concerned desk. Thanks! Link to comment Share on other sites More sharing options...
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