Fingerprint not working to unlock

[Andy Fore]

I am running beta version 6.2.0.240 on Android 9 Pie on a Note 10+ and with the latest beta release the fingerprint unlock will not work anymore.

When I upgraded the app the unlock quit working. The option in settings was checked, but it no longer functioned. After unchecking the option, when checking again it no longer stays checked.

I have tried reinstalling the app but that made no difference.

[Kashish]

Hello @Andy Fore,

Thanks for using Enpass!

Our team has already taken note of this issue and we are looking towards a resolution. We request you to co-operate with us.

Thanks!

[Kashish]

Hey Enpass users!

We have an update regarding the "Fingerprint" issue. While our dev team is looking into this issue, you can try the below steps to unlock Enpass with fingerprint on Samsung mobiles:

Go to device Settings --> Biometrics and Security --> Biometric Preferences --> Preferred Biometric --> Select Fingerprint as preferred biometric.

Let us know if this helps! We'll share an update once we have fixed this in the app.

Thanks!

[Andy Fore]

I would like to report that changing the preferred biometric option to "Fingerprints" from "Face recognition" did indeed work.  Looking forward to the update to switch this back. Thanks for you hard work on the app!

Andy Fore

[Anshu kumar]

Hey @Andy Fore,

Glad to know that the workaround helped. However, this issue has already been fixed internally and update will be available very soon.

Thanks!